Amazon Seller Fulfilled Prime Integration

Manage SFP Orders · Shipping Integration & Automation · Inventory Management · Barcoding & Scanning

Cloud Commerce Pro’s integration with Amazon’s marketplace allows our customers to ship Seller Fulfilled Prime orders with confidence, and to maintain the level of service needed to keep the Prime Seller status.

We give you the tools to achieve ‘Amazon Prime’ standards of fulfilment

CCP on boarding Amazon Seller Fulfilled Prime

Achieving and retaining the status of ‘Seller Fulfilled Prime’, can be a challenge to most sellers. That is, by committing to Amazon’s premium shipping options and having an order cancellation rate of less than 1%.

However, there are some great benefits. For example, reaching the most loyal Amazon customers, competing more effectively for the Buy Box and using their 24/7 post-order Customer Service.

CCP’s system fully integrates with Amazon, so as to provide the tools necessary to ensure products are in stock. It also lets you pick & pack quickly and accurately. Also, Seller Fulfilled Prime orders can be instantly prioritised over those from other channels. So, when ready for dispatch, it automatically prints all shipping labels while notifying the customer and Amazon of the order status.

Amazon Integration Features

  • Label Printing

    Shipping labels are printed directly from the order dispatch system, automatically booking the delivery with the courier, ready to collect.

  • Stock Control

    Manage your inventory across multiple Amazon accounts and marketplaces. Also, add or remove listings based on stock levels.

  • Dispatch

    For fast processing, use one dispatch queue to manage all your orders from Amazon or other marketplaces and channels.

  • Product Listings

    List items on Amazon with minimum effort in multiple languages and countries, automatically joining existing listings.

  • Amazon Repricer

    Use our Repricer to beat off the competition for your Amazon product listing. It auto-adjusts so you offer the best available price.

  • Profiles

    For quick listing, use Profiles to create a set of rules to classify your products and match marketplace specifications.

  • Message Centre

    Manage all your incoming sales and support emails from one inbox. Pre-identified and ordered for a faster response.

  • Reporting

    Gain access to a dashboard of reports including sales, stock control, Amazon FBA, financial and returns reports.

How can all your products stay price competitive on Amazon?

Barcode Scanning

Cloud Commerce Pro offers software for Android scanning devices, giving you all the advantages of barcode technology for picking items, booking in stock, and stock taking. You can also feed data from your handheld to the main system via WIFI, so records update the moment you scan – speeding up warehouse management even further.

  • Monitor stock levels at a glance, even with products split across multiple warehouses.
  • Automatically track inventory as it arrives at or leaves your warehouse.
  • Increase picking efficiency. Pick items for multiple orders at the same time.
  • Use pre-set routines for order picking or build your own custom pick list rules.
  • Book stock directly in and automatically update stock levels on all sales channels.
  • Cut the time taken on each stock check – and increase accuracy.

Manage all your customer emails in one Message Centre...

ccp crm message centre

A prompt response to customer queries and complaints can directly affect customer satisfaction. Not to mention if they leave a you good or bad review. In fact, research suggests you can get 50% less negative reviews, as long as you respond to messages within 24 hours.

Indeed, seller reviews not only have a huge impact on driving sales but also whether a seller can reach the ‘Buy Box’ in Amazon. Therefore, in order to succeed as a seller on Amazon, it is vital that you regard customer ‘Contact Response Times’ (CRT) as a priority.

  • All dialogues are noted in the system and attached to the customer’s CRM record.
  • Send emails to the customer directly. Also, mark emails as replied in the linked marketplace channel.
  • Create templates to reply to typical support queries, so to speed up response times and reduce workload.
  • Group all in-bound emails for eBay, Amazon and ecommerce websites into one Message Centre.
  • Identify emails automatically from sales channels where the order was placed.
  • Track and priorities messages in order of the last response time. Also includes reply time alerts and messages.

“Cloud Commerce Pro has enabled us to scale up our ecommerce operation, and has been instrumental in enabling us to achieve tight shipping deadlines demanded by the likes of Amazon Seller Fulfilled Prime.”

Paul Marshall