Today we released an update to the Cloud Commerce Pro dispatch queue to include additional types of orders. We have now included a section that automatically appears at the top of your dispatch queue that will feature any unpaid orders. If you have any orders that require payment (excluding your customers with credit terms) then the new section will appear showing the orders and a “Pay Now” button will take you to that customer’s account to deal with the payment.
In the coming days, this feature will also start to show cancelled and pending orders. Cancelled orders are orders marked on the channel as cancelled by you, your customers or the channel. Pending orders are orders that we know about but that have not been paid on Amazon or eBay only.
You can manually hide this section each time the dispatch queue loads, or deal with each of the orders and the section will hide. You can also have this section turned off permanently if you prefer not to have these orders show in your dispatch queue. Please contact your project manager or the support team if you would like the new feature to be switched off.
With effect from today, Amazon USA will ship every item with an automatic returns label meaning for items fulfilled by USA based sellers we understand the buyer does not need to contact you, so long as the return fits within Amazons returns policy.
This move is intended to streamline the returns process for both the buyer and the seller. Your customer now no longer needs to contact you to get authorisation for a return.
Unfortunately, this may mean returns of items where you previously could have solved an simple issue for the customer. It is possible to exclude certain ASIN’s from this but that needs to be agreed directly with Amazon.
We suspect it is only a matter of time before this policy is introduced to the UK market.