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Adding Additional Costs To Products In Bulk

Adding Additional Costs To Products In Bulk

At Cloud Commerce Pro, we understand that not all products were created equal. Sometimes a small variation of a product can incur vastly different costs, such as extra postage fees or insurance costs.

It is important to add these extra costs so they can be factored into your sales reports to ensure you are calculating the profit on each item correctly. Also, if you are using the built-in re-pricing tool and want to use cost based rules, these extra costs are added to the initial cost of the item to make sure you don’t sell below your real cost price.

If you have a lot of products in need of extra costs, you can save time by importing them in bulk via a spreadsheet.

This guide will take you through the process of how to correctly compile the data needed, right through to importing it into Cloud Commerce Pro.

If you would rather add these extra costs manually, please consult the guide for Manually Adding Additional Costs To Products.

 

Compiling The Data

Compiling The Data

 

First you must collect the extra cost data into a spreadsheet in a format that Cloud Commerce Pro can understand.

1. On each row you can specify a product using either the SKU or the Product ID. You can also add multiple rows for each product to apply several cost rules.

Three columns will then dictate the information to be uploaded.

2. Type:

The Channel ID that you want to update should be included, followed by an underscore and the following: “ExtraCosts_Type”.

Example: “160_ExtraCosts_Type”

To target all channels you can set the ID to “0” or “All”

Example: “0_ExtraCosts_Type” or “All ExtraCosts_Type”

The default values you can give for each product are as follows:

0 = Delete

1 = Commission

2 = Packaging

3 = Handling

For any given product, you can apply rules for several channels by repeating the three columns, each with the correct channel ID. You can choose to repeat each one on a new line, repeating the product ID on each.

3. Value:

The header for this column will follow a similar pattern, but with the “ExtraCosts_Value” in the title.

Example: “All_ExtraCosts_Value”

You can then add a number value for each product.

4. Data-Type:

The header for this column will include “ExtraCost_dataType”

The default values you can give for each product are as follows:

Monetary = 1

Percentage = 2

When you have added all the data, save the document somewhere you can find it easily and name the file something you will recognise.

 

 

Import to CCP

Import to CCP

 

Now we need to import the compiled data into Cloud Commerce Pro.

Click “Products” from your Admin Centre.

 

Product Range List

Product Range List

 

At the top of the product range list there are a number of buttons to help you manage your products on the system.

Click “Imports” to continue.

 

File Handling

File Handling

 

This page gives you control over the various files you can use to import data into Cloud Commerce Pro.

Click “Upload Spreadsheet”.

 

Retrieving The Data

Retrieving The Data

 

1. Navigate to where you saved your spreadsheet at the beginning of the guide.

2. Click “Open” to continue.

 

Locating Your Upload On CCP

Locating Your Upload On CCP

Once you’ve uploaded the spreadsheet, it should appear at the top of the list of previously uploaded files.

Preparing The Data

Preparing The Data

Click the check box next to the uploaded spreadsheet to tell the system that you want to use that file.

Import Extra Costs

Import Extra Costs

 

Scroll down to the very bottom of the page to “Step 22”, which handles the importing of the Extra Cost data.

If you have never used the function before it will appear blank, as shown here. If you have used it, you will see the results of the previous import.

Click “Import Extra Costs” to begin the process.

 

Import In Progress

Import In Progress

 

As the import processes you will notice the screen change to reflect its current status.

1. When you start the import it will appear as “Queued” momentarily while the system handles the request.

2. These fields represent how many products are being processed, but will remain unfilled until the data is successfully imported.

 

Import Complete

Import Complete

 

1. The spreadsheet we uploaded for this example contained two products, which can be seen to have successfully processed with this import.

2. This shows the import has completed.

Repeat these steps any time you want to add more extra costs to your products, but be aware, you can only upload one spreadsheet at a time.

 

How To Bulk Upload Courier Tracking Data

How To Bulk Upload Courier Tracking Data

Bulk uploading tracking data for your various couriers provides you with a quick and easy solution for tracking couriers without having to add the tracking code to each order manually.

Here is a handy guide to getting the process started.

Admin Centre

Admin Centre

In order to get started with uploading your tracking data in bulk, you must first login to your admin centre. From there locate Order Dispatch under the Warehouse heading.

Order Dispatch Queue

Order Dispatch Queue

 

1. From the Order Dispatch page, hover the mouse over the “Shipments” tab.

2. In the drop down menu, select Upload Tracking.

 

Bulk Uploader

Bulk Uploader

 

The bulk uploader screen contains all the basic information you might need to ensure you input the correct data.

1. You must have either a Cloud Commerce Pro order ID or an order reference from an external channel, such as Amazon or eBay, that is linked with your account.

2. Couriers use unique tracking numbers to follow and identify all parcels.

3. The courier type, such as DPD or Royal Mail, tells the system which company to use.

 

Collecting Your Data

Collecting Your Data

You can copy the four required fields from a spreadsheet or where ever is most convenient.

Copying Data Into The Uploader

Copying Data Into The Uploader

 

1. Paste your tracking data into the uploader. Don’t worry about the formatting or any extra fields that might have copied over, as the system will filter these out. However, you must ensure abbreviated courier names such as DPD and UPS are in upper case.

2. Click Analyze to let the system process the data and validate it.

 

Check Your Data Before Uploading

Check Your Data Before Uploading

 

1. After the data has been analyzed you will be shown a table containing all the data you entered. This example shows a green tick in the Valid column to show there are no issues with the entry.

2. In this example the entry has failed validation as shown by the red cross in the Valid column. This allows you to easily spot a mistake, so you can go back to your data and find it. In this case the Order Reference was incorrect.

3. Once you’ve entered all the data correctly and everything is showing as valid, you can go ahead and click confirm to begin the upload.

 

Upload Successful

Upload Successful

A dialogue box will confirm the upload has been successful. Click OK to go back to your dispatch queue, ready for the next task at hand.

Manually Adding Additional Costs To Products

Manually Adding Additional Costs To Products

At Cloud Commerce Pro, we understand that not all products were created equal. Sometimes a small variation of a product can incur vastly different costs, such as extra postage fees or insurance costs.

It is important to add these extra costs so they can be factored into your sales reports to ensure you are calculating the profit on each item correctly. Also, if you are using the built-in re-pricing tool and want to use cost based rules, these extra costs are added to the initial cost of the item to make sure you don’t sell below your real cost price.

Thankfully, manually adding these extra costs is a quick and simple task.

If you would prefer to add the data in in bulk please consult the guide called Adding Additional Costs To Products In Bulk.

Products

Products

From your admin page, click “Products” in the Admin section.

Product Range List

Product Range List

Navigate to the product range that you need to edit.

Selecting A Product

Selecting A Product

On the product range screen, you can click the specific product that you want to add the extra costs to.

Product Variation

Product Variation

After clicking the product, scroll down the product variation page until you locate “Extra Costs”, located on the right of the page and click “Edit”.

Extra Cost Editor

Extra Cost Editor

 

A box will open that allows you to add extra cost data to this particular product.

Note, if you already had extra cost data setup for a product, it would appear here, as you will see later in the guide.

Click “Add” to begin entering extra costs to your product.

 

Cost Type

Cost Type

Click the drop down menu under “Cost Type” to bring up the options available.

Cost Type Continued

Cost Type Continued

From the drop down menu you will have multiple options already available, as well as the option to add a new cost type by clicking “Add New”, which is explained in more detail below.

Add New Cost Option

Add New Cost Option

 

After clicking “Add New”, a new box will open that will prompt you to enter a name for the cost option you are adding.

Click “Save” to add your new cost option to the system and return to the previous box. Add the new cost option from the drop down menu as shown in the previous step.

 

Channel

Channel

 

From the drop down menu below “Channel”, you can select which channels your cost applies to. You can either apply them to all channels or pick a specific channel from the list.

If you need to add the same cost to multiple channels but not all of them, you will have to add the cost for each applicable channel individually.

 

Adding A Value And Other Features

Adding A Value And Other Features

 

1. Use the button to toggle between price and percentage.

Enter your required value in the box provided. In this example 10 was entered for £10.00 or you could set it at 0.2 for 20p. If setting up a percentage simply enter the percentage you require in the text box such as 50 for 50%, for example.

2. Click save to finalise your options and return to the previous screen.

 

Extra Cost Editor Revisited

Extra Cost Editor Revisited

Your extra costs will now show in the extra cost editor.

Making Changes

Making Changes

 

1. From this screen you can change the cost type, channel and value of your existing extra costs quickly and easily.

2. Every time you make a change, a green bar will appear at the top of the screen with a message to inform you of its success.

3. This button allows you to copy the adjacent extra cost options. This is especially useful when creating multiple costs that are very similar.

4. Click here to delete that particular rule.

5. When you are done, click close to return to your product.

 

Summary

Summary

You can keep track of the extra costs applied to your item at a glance as they appear in summary on the product page under “Extra Costs”.

How To Connect To The Remote Printing Service

Installing The Print Watch Application & Getting Started

The Cloud Commerce Pro Remote Printing Service is an effective and efficient way to automate your printing jobs. Whether you have a small Ebay store or a vast warehouse operation, automation and remote printing can free up valuable time for you and your employees.

This guide will show you how to connect to the remote printing service and install the relevant software to get you up and running.

Before you get started there are a few things you need to consider:

1. Do you have a Windows PC? The software required does not offer support for Apple devices
2. Which version of Windows do you have? Windows 8.1 or above is required.

Download The Print Watch Application

Download The Print Watch Application

Enter http://softwarewareupdate.cloudcommercepro.com/ccpprintwatch/printwatch.application into your web browser to download the Print Watch application and then navigate to the downloaded file to run it.

Installing The Software

Installing The Software

Every browser handles this differently, so just follow any onscreen prompts and continue with the installation. Once installed you should be asked to run the application.

Logging In

Logging In

 

Once open, you will be met with this screen but if this is the first time you’ve run it, the fields will be blank.

Enter the same username and password that you use to login to the Cloud Commerce Pro system as well as your customer ID. Don’t forget to click the “Remember me” box to save you having to repeat this step each time you log in.

 

Configuration Screen

Configuration Screen

 

After logging in, the configuration screen will open. For most users it is best to leave these settings at their defaults unless instructed otherwise.

Click “Manage Printers” to continue.

 

Manage Printers

Manage Printers

 

From this window we can set which printers we want to use and also what sort of jobs we want them to do.

Click the drop down menu below “Add new printer” to view a list of all available printers.

 

Printer Job Types

Printer Job Types

 

Clicking on the second drop down menu allows you to choose which type of printing that printer will do.

A4 is useful when printing invoices and picklists or you might want to select Label when using a label printer.

The Secondary Label option will be used when you have two label printers. Your account manager will instruct you if you need to use this option.

 

Adding Printers

Adding Printers

Once you have your printer and job combination, you can click the “Add Printer” button to make it active. You can see this has been successful as the printer will appear in the list which shows all printers currently in use.

Continue Adding Printers

Continue Adding Printers

 

Continue to add your printers with the drop down box.

Remember that at any time you can come back to this screen to remove a printer if you no longer require it. Simply click “Remove” next to the printer you want to take off the active list under “Printers currently in use”.

When you are done you can click “Print Log” from the menu on the left to continue.

 

Starting To Print

Starting To Print

 

You can un-pause the queue by clicking the button circled above.

When paused, the button will show as red and show “Print queue paused”.

If clicked it will turn blue to show the print queue is empty. From this point on the application will check for print jobs automatically.

 

Viewing Active Jobs In The Print Log

Viewing Active Jobs In The Print Log

 

If the application finds jobs waiting, the bar at the bottom will turn green. When it finishes it will show as “queue check complete” and then display the number of jobs remaining in the queue. If this is zero the button will turn blue to show the application is active but not currently printing.

The print log window will display detailed information of currently active jobs,including those that recently completed.

 

Viewing What Is In The Print Queue

Viewing What Is In The Print Queue

If you need to check something that is in the print queue,you can do this easily by clicking the link circled above. Windows willopen the file either in your preferred application for the file type or by giving you some choices depending on your settings.

Returning To Configuration

Returning To Configuration

To return to the configuration menuyou need to pause the print queue by pressing the blue bar at the bottom left until it turns red. Before you do this the option to click Configuration will be greyed out.

Computer Print Queue

Computer Print Queue

 

It can sometimes be useful to know what jobs are queued on your computer, as opposed to what jobs are showing as queued at CCP’s end.

1. “Jobs in queue” refers to how many jobs CCP has waiting to be downloaded.

2. This number represents the number of jobs actually queued on your computer.

The window on this screen gives details of all jobs waiting on your machine.

 

Resetting Local Print Queue

Resetting Local Print Queue

To clear your queue of all pending jobs so you can start fresh, click the “Reset Queue” button shown above.

Log Clean-up and Troubleshooting Through CCP

Log Clean-up and Troubleshooting Through CCP

You can clear your logs with the button shown which can be useful if you’re printing high volumes. On the flip side of that, if you’re encountering a problem that you are unable to diagnose you can always click Send current log to Cloud Commerce Pro, which gives us the data we need to diagnose the problem for you.

Minimize And Get Back To Work

Minimize And Get Back To Work

If you have followed this guide you are now safe to minimize the application which will leave it running in your system tray out of sight and out of mind so you can get back to the jobs that matter. If you need it again simply double click the printer icon in your system tray to bring the application back on screen.

What can Cloud Commerce Pro do for me and my business

In short, Cloud Commerce Pro is the best multi channel inventory management and business management system on the market today to help trade sellers and retails sellers handle sales and stock updates.

Here is a quick summary of the features

  1. Detailed customer records and CRM
  2. Centralised dispatch queue and courier management including booking in couriers and send tracking codes automatically
  3. Combine multiple orders from your customers into one dispatch
  4. Stock inbound management including placing orders with suppliers and checking off goods as they arrive and automatic PO’s
  5. Barcode scanning, if you wish to introduce barcode scanning for less mistakes in your picking process it’s built in to CCP
  6. Order handling from many channels at once including Amazon, eBay, Trade, websites and telephone orders.
  7. Automatic stock updating across all your channels automatically. Sell on one channel and the rest are updated.
  8. Edit prices quickly and easily across multiple channels
  9. Send transactions automatically to your accounts package (supported packages only)
  10. Automatic repricing for Amazon to keep your prices competitive
  11. Automatic letters and customer communications even depending on certain filter criteria
  12. Language translations for foreign channels
  13. POS – Free point of sales software so your till in in-sync with your online sales.
  14. Agent handling, if you have people who sell on your behalf CCP can give them limited access to your system
  15. FBA (Fulfilled by Amazon) reports and stock management across multiple countries.

And much more.  We add features almost daily to Cloud Commerce Pro and each update is free to all our customers.

Manually changing the shipping service for an order

Manually changing the shipping service for an order

Once Cloud Commerce Pro is configured properly your system should always select the correct shipping rule to match the delivery expectations of your customer and the sales channel. In some cases if you have not configured each scenario correctly or perhaps because you have agreed to upgrade the speed of delivery for the customer, you may need to manually select another shipping service. This guide shows you how to do this.

There is also a video guide here https://youtu.be/UGRyJzNjlF0

Click the shipping rule link

Click the shipping rule link

Click the shipping rule link on the currently incorrect service to bring up the manual shipping rule selector window.

Select the replacement rule

Select the replacement rule

Select the service you wish to apply. Please note, you will only be offered a choice of services that are compatible with this order. For example, you will not be offered an under 1kg service if the total weight of the order is over 1kg. If you think services are missing, you may need to create new rules or modify existing shipping rules in your configuration. This is covered in another guide.

Non-matching shipping rules

Non-matching shipping rules

You can also select and immediately use a non-matched rule and in future if you want to make it match this scenario automatically, you can hover over the non-matching rule and see why it didn’t match this time. Further there is another option to go directly from there to make the changes to your rules for better future matching.

CCP will confirm the rule

CCP will confirm the rule

Once you have selected a new rule you will see a confirmation box.

The dispatch queue will show the updated rule

The dispatch queue will show the updated rule

You will be returned to the dispatch queue and the new rule you selected should be updated in that view.

Listing products from your inventory on eBay

Listing products from your inventory on eBay

As well as importing your product listings directly from eBay to Cloud Commerce Pro, you can create new listings directly from your inventory onto your eBay account. This guide covers listing products from the Selling screens.

1. Click the selling button

1. Click the selling button

To enter the sales channels section click the selling button.

2. Choose your sales channel

2. Choose your sales channel

Choose which sales channel you wish to use, in this case eBay UK. You may have many channels to choose from depending on the number of accounts and different sales channels you operate.

3. Expand the category

3. Expand the category

Choose the master category to locate the item you wish to list. You can also search for the item from the search buttons at the top of the screen.

4. Check if your item is excluded

4. Check if your item is excluded

If your item has not been added to the sales channel previously you may need to click the excluded slider to reveal currently excluded products.

5. Click the add button

5. Click the add button

Click the add button to start the listing process for the chosen product range. Please note if your product range has many variations you can list all of them at the same time using the multi list option or just individual variations as you choose.

6. The price and stock screen

6. The price and stock screen

Next you will be presented with the price and stock screen. The first column allows you to activate the Pseudo stock feature. This feature allows you to force a override stock level to the channel that is different to your actual stock level. You may use this feature to show stock on a channel that you don’t have in your inventory or you may use it to artificially lower the stock levels on the channel to create urgency from your buyers.

There are three types of Pseudo stock to choose from:

1. Static Regardless of real stock – Sets a static stock level on your channel and when you sell an item Cloud Commerce Pro will increase your Amazon listing back to the same level.

2. Decrementing Regardless of real stock – Will start at the level you set and go down to zero.

3. Decrementing Maintained by real stock – With this option your stock will decrement until it meets your real stock level then will follow that down to zero.

If you do not wish to use Pseudo stock but wish to use your real inventory figure, ignore steps 6 and 7.

7. Set the Pseudo stock figure

7. Set the Pseudo stock figure

Set your starting Pseudo stock figure after selecting the type of Pseudo stock you wish to use.

If you do not wish to use Pseudo stock but wish to use your real inventory figure, ignore steps 6 and 7.

8. Set all prices

8. Set all prices

If you wish to set prices on all the products in the range tick the “price all items same” box.

The price that is there by default is called your base price. This is set on your product page and is simply a guide price you set when you first add your products to your inventory. It can be overridden at any time.

9. Set price

9. Set price

Then set the price you require by typing either into the net or gross price box or just leave the base price if you are happy with it.

10. Click Save

10. Click Save

Click save to proceed to the next screen.

11. Search for your eBay category

11. Search for your eBay category

Enter one or more keywords to locate your eBay category to promote your goods in.

12. Select the category from the list

12. Select the category from the list

Select the category from the list. If you have an eBay store you will also see a second category selector to choose your own store category as well.

13. Listing Images

13. Listing Images

If you wish to add listings images you can do that by clicking the upload button in the listing images section. They will be displayed when the listing first loads on eBay.

The main listing images shows general views of the item you’re selling. If you like, you can show all the variations of the item you’re selling in a single main picture (such as all available colours of a pair of shoes). The main picture is used as a default if you don’t add any variation pictures.

If you don’t add any listing images Cloud Commerce Pro will automatically select a set of images from the first variation in the range.

14. Select the images

14. Select the images

Select the images you require from your PC.

15. Other variations

15. Other variations

Once you close the matched listing screen you will see the main listing screen. You can also access the other variations in the range from the pop up menu at the side.

16. Gallery options

16. Gallery options

Choose if you want to use the Gallery Plus option on eBay (Please note that this incurs extra costs in some categories).

In the left box you can change the account defaults for future listings.

In the right box you choose what settings to use for this listing. You can ignore the right hand box if the default settings meet your needs.

17. Select the drop downs for eBay

17. Select the drop downs for eBay

Choose which options is to be shown as a drop down selector on eBay if you are creating a multi listing. If you are creating a single listing, this option won’t be available.

18. Choose the image switch option

18. Choose the image switch option

On eBay you can set which option will be selected when a user clicks on a different image in your set. For example, choose colour if you wish to change to different colour products if the user clicks on a different colour product in your range.

19. Add more options

19. Add more options

Cloud Commerce Pro passes many options through from your product inventory to your listing page automatically. Known options such as size and colour will be mapped automatically to the size and color fields in eBay. If you wish to add more options you can click the “Add New Option” button.

20. Select the option

20. Select the option

Select the option your wish to use from the eBay available choices.

21. Enter option values

21. Enter option values

Select from one of your pre-used option values on the left or enter a new value on the “New value” panel.

22. Set for all variations in the range

22. Set for all variations in the range

When setting some options and as required, the system will check if you want to set a new value you provided for just one variation or all of them. Depending on your requirements tick the appropriate variations or click select all. The system will try to decide the most likely selection depending on the changes you are making.

23. Click the save button

23. Click the save button

Click the save button to apply the values to the options ticked.

24. eBay Templates

24. eBay Templates

eBay allow you to wrap your descriptions and images within a template of your choice. In Cloud Commerce Pro you can store a template and use it each time you list a product. You can also have many templates and switch as required.

Select your template from the drop down menu. You can create templates yourself if you have a basic knowledge of HTML. Cloud Commerce Pro also have a template design service. Ask your project manager for details.

25 Create new template

25 Create new template

If you wish to create a new template click the “new” button.

26. Complete the template information

26. Complete the template information

Enter a name for the template and paste in or edit any html. You can also insert tags from the insert menu to automatically embed your eBay titles, descriptions and Images.

Once complete click the Save button, then the close button.

27. Add shipping services

27. Add shipping services

Click the add shipping services to set shipping. These may be pre-set if you are using profiles. Also you may use shipping services configured on your eBay account. If that is the case you can ignore the shipping section.

28. Choose the shipping services

28. Choose the shipping services

Choose the shipping service from the pre-defined shipping services and select if you want it to apply to the variation (item) or the whole range of products.

29. Edit the services

29. Edit the services

If you wish to make changes to one of your saved shipping options, click the pen icon to edit the shipping service details.

30. Change the details

30. Change the details

Make the changes as required then click “Save” and “Close”.

31. Add new services

31. Add new services

Click the add new services button if the shipping services you require are not shown, this usually only needs to be done once.

32. Choose from the services

32. Choose from the services

Choose from the services available on eBay.

33. Set price

33. Set price

Change or set your shipping service advertised price.

34. Save the changes

34. Save the changes

Click close to save the changes.

35. Choose your new service from the list

35. Choose your new service from the list

Choose the shipping service from the pre-defined shipping services and select if you want it to apply to the variation (item) or the whole range of products.

36. Save your changes

36. Save your changes

Click “Close” to save your changes.

37. Now create the listing

37. Now create the listing

Click the multi listing button to complete the listing. If you are listing in a category that doesn’t allow multi listings, you may have to select each listing and click single listing at this stage.

That’s it. There are a lot of steps involved in creating a listing however many of them will be pre-filled for you, especially if you are using the profiles feature.

Listing Products from your inventory on Amazon

Listing products from your inventory on Amazon

As well as importing your product listings directly from Amazon to Cloud Commerce Pro, you can create new listings directly from your inventory onto your Amazon account. This guide covers listing products from the Selling screens.

Click the selling button

Click the selling button

To enter the sales channels section click the selling button.

Choose your sales channel

Choose your sales channel

Choose which sales channel you wish to use, in this case Amazon UK. You may have many channels to choose from depending on the number of accounts and different sales channels you operate.

Expand the category

Expand the category

Choose the master category to locate the item you wish to list. You can also search for the item from the search buttons at the top of the screen.

Check if your item is excluded

Check if your item is excluded

If your item has not been added to the sales channel previously you may need to click the excluded slider to reveal currently excluded products.

Click the add button

Click the add button

Click the add button to start the listing process for the chosen product range. Please note if your product range has many variations you can list all of them at the same time using the multi list option or just individual variations as you choose.

The price and stock screen

The price and stock screen

Next you will be presented with the price and stock screen. The first column allows you to activate the Pseudo stock feature. This feature allows you to force a override stock level to the channel that is different to your actual stock level. You may use this feature to show stock on a channel that you don’t have in your inventory or you may use it to artificially lower the stock levels on the channel to create urgency from your buyers.

There are three types of Pseudo stock to choose from:

1. Static Regardless of real stock – Sets a static stock level on your channel and when you sell an item Cloud Commerce Pro will increase your Amazon listing back to the same level.

2. Decrementing Regardless of real stock – Will start at the level you set and go down to zero.

3. Decrementing Maintained by real stock – With this option your stock will decrement until it meets your real stock level then will follow that down to zero.

If you do not wish to use Pseudo stock but wish to use your real inventory figure, ignore steps 6 and 7.

Set the Pseudo stock figure

Set the Pseudo stock figure

Set your starting Pseudo stock figure after selecting the type of Pseudo stock you wish to use.

If you do not wish to use Pseudo stock but wish to use your real inventory figure, ignore steps 6 and 7.

Set all prices

Set all prices

If you wish to set prices on all the products in the range tick the “price all items same” box.

The price that is there by default is called your base price. This is set on your product page. It is simply a guide price you set when you first add your products to your inventory. It can be overridden at any time.

Set price

Set price

Then set the price you require by typing either into the net or gross price box or just leave the base price if you are happy with it.

Click Save

Click Save

Click save to proceed to the next screen.

Barcode Match

Barcode Match

The system will automatically try to match your barcodes to known barcodes in Amazon, and if it finds a match it will join the current Amazon listing automatically.

Sometimes you will also see partial matches denoted in brown. With partial matches the system hasn’t matched to an Amazon ASIN but brings back close matches or similar products matched on your product name and description and allows you to select to use any of the information from the matched listing to speed up your listing process.

Other variations

Other variations

Once you close the matched listing screen you will see the main listing screen. You can also access the other variations in the range from the pop up menu at the side.

Unmatched listings

Unmatched listings

If you don’t get a direct ASIN match you will need to provide a few more details to complete your listing. Your default title and description will be automatically passed through.

Listing Category

Listing Category

Next choose your listing category. This may be preset if you are using the Cloud Commerce Pro profiles feature.

Choose Category

Choose Category

Choose the appropriate Amazon category.

Variation Theme

Variation Theme

The variation theme lets you set the appropriate drop down boxes for multi listings on Amazon, for example a size drop down so your buyers can switch between sizes in your listing. Variation theme and Multi listings are not available in all categories, only certain ones that Amazon allow.

Option Mapping

Option Mapping

Cloud Commerce Pro passes many options through from your product inventory to your listing page automatically. Known options such as size and colour will be mapped automatically to the size and color fields in Amazon.

If you believe you have product options in your inventory that are not showing in the listing page you may also find options have been passed through but have not been mapped by Cloud Commerce Pro. You can choose the option mapping to check this.

Select the correct mapping

Select the correct mapping

The mapping screen shows the two correctly mapped options and one “ignored” option. Select the Map me button next to the ignored one.

Select the Amazon option

Select the Amazon option

Then select the appropriate Amazon option to map your product options to.

Select extra options

Select extra options

If any extra options are required that have not been passed through you can click the “add new option” button.

Select Options

Select Options

Select from the Amazon options for the category you previously chose.

Set the values

Set the values

Set the option values for the Amazon option you selected.

Set for all variations in the range

Set for all variations in the range

When setting some options and as required the system will check if you want to set a new value you provided for just one variation or all of them. Depending on your requirements tick the appropriate variations or click select all. The system will try to decide the most likely selection depending on the changes you are making.

Check your values

Check your values

The values you set will be shown in the main listing screen.

Browse nodes

Browse nodes

Add your required browse nodes.

Search for the browse nodes

Search for the browse nodes

Search for the required browse nodes. Again if you are using the profiles feature these may be pre-set by CCP. Your can type just a few letters to start the search

Select from the choices

Select from the choices

Select the required browse node from the choices presented after your search.

Add shipping services

Add shipping services

Click the add shipping services to set shipping. These may be pre-set if you are using profiles. Also you may use shipping services configured on your Amazon account, if that is the case you can ignore the shipping section.

Choose the shipping services

Choose the shipping services

Choose the shipping service from the pre-defined shipping services and select if you want it to apply to the variation (item) or the whole range of products.

Edit the services

Edit the services

Click the pen icon to edit the shipping service details.

Add new services

Add new services

Click the add new services if the shipping services you require are not shown. This usually only needs to be done once.

Choose from the services

Choose from the services

Choose from the available services available on Amazon.

Save the changes

Save the changes

Click close to save the changes.

Now create the listing

Now create the listing

Click the multi listing button to complete the listing. If you are listing in a category that doesn’t allow multi listings you may have to select each listing and click single listing at this stage.

That’s it. There are a lot of steps involved in creating a listing however many of them will be pre-filled for you, especially if you are using the profiles feature.

Creating a Customer Return

Creating a Customer Return Manually

When you are notified by a customer that they are returning an item you should record the request on the customer record. Cloud Commerce Pro can also send the customer an automatic return confirmation with instructions for return if required.

This guide contains instructions for creating the return record (usually done when the customer notifies you they wish to return) and another guide also will show you how to process the return when it arrives back in your premises.

1. Go to the customer section

1. Go to the customer section

Locate the customer who wishes to return an item by entering the customers section.

2. Search for the customer

2. Search for the customer

Search for the customer and click on their name to load the customer account.

3. Select the order

3. Select the order

Select the order that contains the items the customer wishes to return.

4. Click on the enter returns button

4. Click on the enter returns button

Once the order loads select the Enter Returns button to start the returns process.

5. Enter the quantity

5. Enter the quantity

A screen is displayed showing all the items from the order. Select the item and enter the quantity of items to be returned.

6. Select the returns reason

6. Select the returns reason

You can choose a returns reason from the list. This helps for reporting purposes later. More reasons can be added to the list if you require.

7. Enter a description (Optional)

7. Enter a description (Optional)

You can enter a returns description by clicking the Description button.

8. Save the description

8. Save the description

Enter your return reason and click save.

9. Click Save to create the return

9. Click Save to create the return

Click the save button to exit the return process and save the return record.

Processing a Customer Return when it arrives

Processing a Customer Return when it arrives

This guide contains instructions for how to process the return when it arrives back in your premises.

This assumes you previously created a return for an expected return in the customer screen. See Creating a customer return manually for that process.

1. Enter the returns screen

1. Enter the returns screen

Select the Returns button to enter the returns screen from your main menu.

2. Choose the pending return

2. Choose the pending return

Your pending returns will be displayed in the outstanding returns screen. Select the customer.

3. Choose Accept and Refund

3. Choose Accept and Refund

If you wish to apply an immediate refund choose Accept and Refund.

4. Enter the refund amount

4. Enter the refund amount

On the left side of the screen you can manually enter a refund amount (for example if you have already refunded via a virtual card terminal) or on the right hand side if the payment was made by a compatible terminal, you may see the option to automatically refund directly through the terminal.

Both options create the refund record in the customer accounts screen and return the items to stock unless you have chosen the “Damaged” option.

5. Use Accept to accept for no refund

5. Use Accept to accept for no refund

You can also use the “Accept” option to accept the return without refunding money at this time.

6. Apply credit note

6. Apply credit note

You will be offered whether you wish to apply a credit note. You may for example wish to apply a credit note for future use by the customer or if you are exchanging the item for an item of a different price you can create a credit note and then apply that to the order order.

If you are exchanging items of the same value you do not need to follow this process. You can also use the exchange items process covered by another guide.

7. Return confirmation

7. Return confirmation

You will see a return confirmation and the item is now back in stock (unless marked as damaged). Credit notes or refunds are applied at this point.

8. The completed return has gone

8. The completed return has gone

You should now not see the return in the returns list once it is complete unless there were outstanding items.You have completed the return process at this stage.

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