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Frequently Asked Questions

How many channels can I sell on with Cloud Commerce Pro?

As many as you like. We currently support MarketPlace (our superb inbuilt e-commerce sites), Magento, WooCommerce, Shopify, eBay and Amazon channels and one Cloud Commerce system can power as many of each of those channels as you like. We are adding more channels all the time.

Does Cloud Commerce Pro handle shipping with couriers?

Yes we work with all the major couriers. Our system will seamlessly book in your consignments with Royal Mail, ParcelForce, DHL, Interlink, DPD, Fedex,TNT, UKMail, UPS and any more. If we don't currently include your courier we will usually add integration free of charge.

How about keeping stock in sync across channels?

We synchronise everything so you don't have. We keep all your sales channels and your back end systems all singing together so you don't sell items you don't want to and we keep your reputation intact. There are no buttons to press and no files to upload. Cloud Commerce Pro just keeps all your inventory updated everywhere.

Can I use the system for my trade customers to place orders?

Yes, in fact Cloud Commerce Pro started out as a trade only system so we have lots of experience of doing business that way also. Your customers can be provided with their own account that they can place regular trade orders against payment terms you decide.

Do you do Repricing on Amazon?

Yes we do. In fact we include it free of charge for all our customers and it is fully automatic. Just set your rules and our system handles beating the competition for you. What's more we are adding it to our eBay module very soon.

What about Google Shopping. How do I get on there?

We also include our free Google Shopping module but you must use our MarketPlace e-commerce software. Cloud Commerce Pro's Google Shopping module connects your site to your Google Merchant Centre account and keeps Google right up to date about the products and prices on your website. Its then just down to you to place bids on the products in your adwords account which are being fed in constantly from Cloud Commerce Pro.

Can Cloud Commerce Pro sort out my accounting headaches?

Yes we integrate with several accounting packages such as Sage, Quickbooks, Access Dimensions and Xero. We can also add more if your accounts package is not listed. Just ask us. Our accounts module will automatically create customer accounts, add invoices and payments and allocate them all hands free for you. It is tied to our superb back end CRM so you have complete visibility of customer accounts throughout your business and can take payments and issue invoices automatically.

Can I send letters to my customers?

Yes – the inbuilt CRM allows you send one-off letters, automatic letters at certain points throughout the software, for example when a customer checks out, when their goods are shipped or maybe when they don't complete their basket. When we say letters you can send them by print, email and you can even send communications by text message. We also allow detect if a foreign language letter is required and send that for you automatically. As if that is not enough we have a product dependent trigger that allows you to send a certain letter or email if a customer purchases a certain item. For example if a customer purchases a product that requires special instructions to assemble.

How easy is it to add products and get setup?

We are glad you asked that. Unlike most of our competitors/imitators at Cloud Commerce Pro we are a managed service which means we take the time to understand your business and we get your products uploaded to our system to get you going. After that you can easily export/import bulk listings using our bulk listing tool or you can add single products and multi variation products as required. You can also duplicate single products to create other variations of the same or similar products. We think we have thought of everything but if we don't have your perfect method we will add it for as part of our "Branched Software" model.

Can I raise purchase orders to my suppliers with your system?

Yes, we hope you do. That helps us to understand what stock you have arriving in to your warehouse or storage facility and lets us do lots of clever things such as calculate how much stock you have left over when you fulfil all your orders and we can show customers when stock will be arriving back in. When the stock arrives with you and you check it in we can automatically list on all the channels you wish to sell it on.

Does it work with Amazon FBA (Fullfilled by Amazon)?

You bet it does. You can have your stock on any channels and also FBA at the same time.

How do I deal with all the communications I get from customers on all these channels?

For that you need the Cloud Commerce Pro Centralised Communications Hub. We read in all your messages from all your channels and let you deal with them in one central place. What's more every time you reply to a customer that message is added to the customer history in the CRM. With automatic replies and our reply countdown timers we will keep you on your toes and keep your feedback in tip top shape.

Can I use bar code scanning?

Cloud Commerce Pro is built to work both with and without bar code scanning. We can supply bar codes scanners if you require or you can use your existing ones (subject to compatibility). We also supply bar code and tablet solutions for staff out on the road or at trade shows. Ask for details. We think you will be amazed how bar coding can help your business.

Can I integrate with EPOS (Electronic Point of Sale)?

Yes subject to compatibility of your system we can integrate that for you.

Do you take a percentage of my sales for using Cloud Commerce Pro?

No we don't. Unlike many of our competitors we don't think it's OK to slice off a portion of your sales for our service. Watch out for this nasty pricing structure employed by some multi-channel platforms.

How much do you charge for all this magic then?

Less than you think and very often less than our less capable competitors. We provide a fully managed service so we find out about your business, setup your solution and get you going all included in our price. Our pricing is different depending on your requirements so give us a call and tell us a little about your business and we will be able to give you a price. What is certain is that our solution will pay for itself many, many times over through extra sales and cost savings. You will be amazed just how little such fantastic automation will cost you.

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