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Message Centre: Manage all your mailboxes in one account

When managing several marketplace accounts and websites, it can be time consuming and confusing when having to support sales and customers service queries throughout the day. Responding quickly can provide major benefits, especially on Amazon.
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Cloud Commerce Pro not only provides the ability to help manage and respond to all your sales and customer support queries from multiple eBay, Amazon and private email accounts - in one central message centre. But also quick access to previous order and customer history in the one system, giving a single customer view.

How can a better communication strategy improve your business?

Whether pre-sales or post-sales, it is important to maintain effective communication in order to build confidence in your brand, and to build future advocacy.

For ecommerce and marketplace retailers, the communication process can be broken down into two categories.

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    Pre-sales Communication

    Potential customers need to feel a level of confidence and trust when purchasing online. Your communication needs to be effective, to persuade users to part with money in a few clicks.

    You can achieve this by producing great on-site content, product descriptions and responding effectively to any pre-sales questions.

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    Post-sales Communication

    Once a customer has parted with their money, it is imperative to keep up the effort of good communication, whether they are buying directly from you or through a marketplace channel.

    By creating loyalty and advocacy with customers, can make a small ecommerce business into a serious player.

Amazon is one example where good communication pays off. By responding quickly to customers and keeping them happy improves your ‘customer metrics’ and aids to increase your seller rating – all of which helps to win the ‘buy box’ and gain your products more visibility.

The key to effective communication is being clear, concise and responding in a timely manner. But you also need to the tools to help you do this.

Our Solution - Message Centre

Cloud Commerce Pro’s ‘Message Centre’, is a tool to aggregate all communications from your varying mail boxes into one. Each email is identified using the senders email address and matches it to the customer record, so you can get a full picture of their order history and quickly respond.

Rules can be created to prioritise message types and set reply timers so you can be alerted to messages that require a response. As research suggests, messages responded to within 24hrs receive 50% less negative reviews.

All messages and responses can be instantly translated into multiple languages and stores the translations in the customer’s CRM record, other features include:

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    Aggregate all in-bound emails for eBay, Amazon and ecommerce websites into one message centre.

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    All communications are documented by the system and attached to the customers CRM record.

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    Messages are tracked and prioritised in order of last response time, with alerts and messages showing reply times.

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    All emails are directly sent to the customer and marked as replied in the linked marketplace channel.

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    Emails are automatically identified from the sales channels, where the order was placed.

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    Create templates for replying to typical support queries, to help speed up response times and reduce work load.

Watch the Message Centre Video

See more on Message Centre

How can you benefit?

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    Affordable Monthly Cost

    Low fixed monthly costs, rolling contract - no hidden pricing

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    Quick & Easy set up

    We help and support through the whole on-boarding process.

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    Amazon Re-pricing

    Stay price competitive - with rules to decrease and increase prices.

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    Bespoke For You

    Not just an off the shelf solution that expects you to do all the work.

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    Cloud-Based System

    Can be accessed from anywhere in the world with an internet connection.

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    Unlimited Users

    Our system is not limited, or charged by the number of users you can have.

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    Free On-site Consultation

    To fully understand our customers business goals and objectives.

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    Full Support & Training

    We will create a bespoke training plan, tailored to your specific needs.

Don’t just take our word for it…

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The Challenge

Run Charlie were looking for a business management system (ERP) as their operation grew, in order to regain control of the excessive amount of manual tasks and to help them grow.

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Charlotte Murrey
Run Charlie
“Cloud Commerce Pro Ecommerce solutions have been instrumental in our growth and success across multiple UK and international sales platforms. Their constant development ethos is pushing them in front of the competition and expanding our market advantage.”