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Amazon Seller Fulfilled Prime Integration

Manage SFP Orders · Shipping Integration & Automation · Inventory Management · Barcoding & Scanning

Cloud Commerce Pro’s integration with Amazon’s marketplace allows our customers to ship Amazon Prime orders with confidence, and to maintain the level of service needed to keep the Prime Seller status.

We equip our customers with the tools to achieve ‘Amazon Prime’ standards of fulfilment

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Achieving and retaining the status of ‘Seller Fulfilled Prime’, can be a challenge to most sellers, by committing to Amazon’s premium shipping options and having an order cancellation rate of less than 1%. However, there are some great benefits - reaching the most loyal Amazon customers, competing more effectively for the Buy Box and using their 24/7 post-order customer service.

Our system fully integrates with Amazon to provide the tools necessary to ensure products are in stock, and are quickly and accurately picked & packed. Seller Fulfilled Prime orders can be instantly prioritised over those from other channels, and once marked as dispatched, automation prints all shipping labels while notifying the customer and Amazon of the order status.

Amazon Integration Features

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    Label Printing

    Shipping labels are printed directly from the order dispatch system, automatically booking the delivery with the courier, ready to collect.

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    Despatch

    Manage all orders from Amazon or other marketplaces and channels in one despatch queue for quick order processing.

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    Amazon Re-pricer

    Increase your buy box exposure by automatically reducing/increasing your price, compared to competition to offer the best price.

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    Message Centre

    Manage all your incoming sales and support emails from one inbox - pre-identified and ordered for a quick response.

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    Stock Control

    Manage your inventory across multiple Amazon accounts and marketplaces, with the ability to add or remove listings based on stock levels.

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    Listing Products

    List items on Amazon with minimum effort in multiple languages and countries, automatically joining existing listings.

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    Create Profiles

    Our ‘Profiles’ tool allows you to classify your products based on a set of rules to fit each marketplaces specifications, for quick listing.

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    Reporting

    Gain access to a dashboard of reports including sales, stock control, Amazon FBA, financial and returns reports.

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How can all your products stay price competitive on Amazon?

Barcoding/Scanning

The Cloud Commerce Pro system provides software for mobile scanning devices so you can take full advantage of barcode technology to improve the accuracy and efficiency of daily tasks such as picking items and stock taking.
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    Instantly know the stock levels of products that are split over multiple warehouses.
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    Automatically keep track of all inventory coming in and going out of the warehouse.
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    Pick items for multiple orders all at once, greatly improving the picking efficiency.
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    Perform quick and automated stock checks, with a high-level of accuracy.
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    Pick orders from many pre-set routines, or create your own using rules.
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    Book stock directly in, which is then instantly updated on all selling channels.

Manage emails from customers in one Message Centre

Responding promptly to customer queries and complaints can directly affect customer satisfaction and whether they leave a negative review. Research suggests, messages responded to within 24hrs receive 50% less negative reviews.

Seller reviews not only have a huge impact on driving sales but whether a seller can reach the “Buy Box” in Amazon. In order to succeed as a seller on Amazon, it is vital that you regard customer “contact response times” (CRT) as a priority.

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    Aggregate all in-bound emails for eBay, Amazon and ecommerce websites into one message centre.
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    Emails are automatically identified from the sales channels, where the order was placed.
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    Messages are tracked and prioritised in order of last response time, with alerts and messages showing reply times.
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    All communications are documented by the system and attached to the customers CRM record.
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    All emails are directly sent to the customer and marked as replied in the linked marketplace channel.
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    Create templates for replying to typical support queries, to help speed up response times and reduce work load.

Don’t just take our word for it…

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The Challenge

As 2Squared grew from managing retail outfits and moved into wholesaling, theirs needs also grew exponentially. Because of this, 2Squared approached Cloud Commerce Pro to help them overcome many new obstacles that come with an expanding operation.

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Luke Hudson
2Squared Agency
“Just having that ability to pick the phone up and speak to a localised member of the team, and perhaps even one of the developers to help you resolve your issue has been a massive part of the reason why we stuck with Cloud Commerce for the last five years.”