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Earache Records


About Earache Records

A Nottingham-based record label, Earache Records sell music and merchandise both for their own artists and on behalf of other labels. When they joined us, they were shipping around 1,000 orders per month, drawing on around a little under 10,000 SKUs (plus variations). A little under a quarter of these belong to their artists.

They sell in the UK and overseas via Amazon, eBay, and their own eCommerce website, which they’ve heavily developed over the years according to their requirements.

It was important to them that sales for other labels could be tracked separately for accurate records of royalties.

The Challenge

Earache were looking for opportunities to improve their internal processes, reducing errors and speeding up order processing. They wanted to be able to more easily manage their multiple sales channels. Another common complaint was how many services and interfaces they had to switch between just to process an individual order.

When processing orders from other suppliers, they found that ordering resupply could often be inefficient. They also mentioned that selling to smaller trade retailers had started taking too much extra time to process for their return, and were very interested in our trade customer services.

Given the nature of their industry, they were also keen to find a better way of managing pre-orders; taking payment, recording details, processing orders without them being lost in the ongoing business of the company.

Earache Records Pain Points

  • Lack of shared inventory records
  • International shipping details needing manual handling
  • Time lost replying to customer queries across channels
  • Picking and packing was inefficient

The Solution

During early meetings we mapped out their requirements and took the time to get a clear sense of what they needed and what they wanted.

We’d discussed a need to improve picking and packing. As all of their SKUs are already barcoded, warehouse scanning was the obvious way to achieve this, and fully integrates with the stock control aspect of the system.

The ability to filter stock reports and by supplier and track purchase orders from external suppliers makes keeping records of where royalties must be paid easy.

“The team at Cloud Commerce Pro created a system that integrated our several different stores into one online central control centre (Amazon, eBay etc. all included), linked up with our couriers (DHL and Royal Mail) and the capabilities to be linked to our suppliers too.

The time saving factor has been amazing since the switch on. Each store’s data being updated all at once instead of logging into every store individually, the option to have an electronic stock take of inventory auto-updating with every purchase.

Before CCP, our posting process was very manual. Handwritten customs on packages, ink stamps on all mail, with everything needing individually weighing. A process which you can imagine would take hours each day now slimmed down just simply bagging items now in minutes. Along side this we would be attaching up to 4 labels onto a package (CN22, Address, Airmail, Tracking). All of which are now incorporated in a simple 2 labels max using Royal Mail’s Intersoft software.

Stuart Walker and the shipping team have been so helpful with the process, whenever we needed something adding to our data they would implement it. Even the more complicated requests such as the changing the data on our mailing CN22 labels, headers on invoices etc. Stuart would sort it. Coming back very promptly after phone calls with the implemented changes and screen-shares to explain them in depth, the support from the staff at CCP has been outstanding and always happy to tackle any issue.

I ran the DHL side of the orders manually up and till now, the time saving aspect on this is so substantial with all shipping data being copied across automatically saving me up to 30 minutes of copy and paste into the shipping fields.

Would highly recommend Cloud Commerce Pro to any online businesses that are looking to expend/save time and automate more of their daily needs.”

Mike Mayor, Earache Records

Our Customer Reviews


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“Would highly recommend Cloud Commerce Pro to any online businesses that are looking to expend/save time and automate more of their daily needs.”

Mike Mayor

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“They took care of everything including getting all my printers set up etc. I think the thing I like the most is that they have enough staff that there is always someone on hand to help with queries. If my printer is jammed and I've got to get orders out I need help now, not help tomorrow! And they've never let me down. I can't believe now that I used to waste so much time messing around with spreadsheets and Royal Mail Click And Drop. I could never go back!”



“[We needed a] complete system for inventory, accounting, and stock control across our eBay, Amazon and webstores. With help / guidance throughout from their project managers and the support staff this was made easier, with specialist individuals for everything. After recently having our eBay account hacked, we found without CCP, we would have been unaware but with CCP their system picked it up for us (even eBay did not know).”


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“Excellent product and first class service from Cloud Commerce Pro. The software has revolutionised our dispatch system, which has created valuable time to concentrate on other growth areas of the business.”


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“If you are looking to integrate your selling channels, this is the system for you! We had been looking for a while to streamline our business and to be honest were a bit daunted by the amount of companies out there and work involved but we need not have worried! CC Pro are a great company to work with, the support has been fantastic, from remote help, to our constant queries via telephone they have been so patient. The system has saved our warehouse staff so much time and we are saving money by having correct stock levels at all times. Thoroughly recommend!”



“Since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders Our point of contact at the company, Rosie has been fantastic throughout all our dealings and I can’t recommend them enough. In fact since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders which we were initially going to keep in Sage. This will again speed up and automate more of our processes.”

Alex Ingham

MI Supplies

“Every process is now quicker and some we no longer have to do. We used to have to keep a spreadsheet for our stock control and if one or two orders were missed would cause issues, not to mention keeping our sales channels up to date. Now we can concentrate on other areas as our stock is automatically kept up to date and the sales channels are updated. We did look at other cheaper systems without dedicated account management support and are so glad we opted for CCP's system. Some other systems work on a ticket basis but our Account Manager, Mark Johnson is just at the end of the phone whenever we have a question. I now value the folks at CCP an integral part of our own team and feel they are really helping us move the business forward. We have no hesitation in recommending Cloud Commerce Pro: the system itself is excellent and has exceeded our expectations.”

Neal & Louise

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“We have been with CCP since mid 2016, since then we have slowly began utilising more of the features they have to offer. As an online business selling through a multitude of channels / platforms we find CCPs product mapping and inventory management system essential, saving hours of work a day.”


Quilted Bear

“Before signing up to Cloud Commerce Pro, we had several questions regarding the stock control and how it functioned, due to the complexity of the products we sell. They went above and beyond and even invited us down to their offices to discuss the system in greater detail to ensure that it would be a fit for our business. We have a very complex shipping set up, we use 5 different couriers, due to the wide range of product sizes we stock, but with the help of Stuart from the shipping team, the set up was a breeze and the rules worked perfectly.”


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