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CLOUD COMMERCE PRO REVIEW

Run Charlie

About Run Charlie

Run Charlie are an internet based outdoor clothing retailer based in Preston, Lancashire. They built the business from a very small scale to the now very successful warehouse operation it is today. Originally they focused on children’s clothing, but have expanding to include adults as well. Representing brands such as Regatta, Speedo and Berghaus, Run Charlie are leading the way as a forward thinking e-commerce retailer by running a very efficient operation and passing the savings onto their customers.

Customer Interview

Charlotte Murrey
Co-owner of Run Charlie

The Challenge

Run Charlie initially tried a number of business management systems, as their operation grew, in order to regain control of the excessive amount of manual tasks they found themselves doing.

One of the first systems they tried only listed products in Amazon, but going forward it became obvious they would need a system that could list out to a greater range of channels. The systems lacked the level of automation promised by the suppliers, so they found they were still doing much of the manual work that they had hoped to free themselves from.

Run Charlie therefore had many requirements and expectations when they came to Cloud Commerce Pro:
  • A system that is flexible enough to deal with an ever changing market
  • The ability to list out to more than just Amazon
  • More automation to free them up to focus on more important tasks
  • Integration with other business software
Run Charlie were particularly requiring a barcoding and scanning system to help them speed up the picking and packing processes, so they could grow and fulfil more orders with the same amount of warehouse staff.

The Solution

Within 8 weeks our on-boarding team had implemented a new ecommerce website which was linked to over 10,000 SKUs on multiple eBay and Amazon sales channels.
Cloud Commerce Pro have been able to automate over 90% of back-office tasks giving Run Charlie the time to concentrate on growing their business.
Cloud Commerce Pro’s system and on-boarding also:
  • Provided the ability for Run Charlie to quickly list their products across eBay and Amazon channels using Cloud Commerce Pro’s ‘Profile’ feature.
  • Assisted with the implementation of barcoding products and use of scanner technology.
  • Set-up an express packing station, allowing Run Charlie to pack and book in deliveries with couriers within 40 seconds.
  • Linked all channels to one central stock inventory, ensuring stock-levels are accurate in real-time in every one.
RC-charlotte

"Cloud Commerce Pro Ecommerce solutions have been instrumental in our growth and success across multiple UK and international sales platforms. Their constant development ethos is pushing them in front of the competition and expanding our market advantage."

Charlotte Murrey
Co-owner, Run Charlie

Our Customer Reviews

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“Cloud Commerce Pro Ecommerce solutions have been instrumental in our growth and success across multiple UK and international sales platforms. Their constant development ethos is pushing them in front of the competition and expanding our market advantage.”

Charlotte Murrey

Run Charlie

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rev-2sq2

“Just having that ability to pick the phone up and speak to a localised member of the team, and perhaps even one of the developers to help you resolve your issue has been a massive part of the reason why we stuck with Cloud Commerce for the last five years.”

Luke Hudson

Two-Squared Agency

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rev-cosy2

“Every time we call the support team they are quick to help out and always get back to you either the same or next day if unavailable. I would definitely recommend CCP to any business large or small who is looking for this type of system.”

Jamie Agar

The Cosy Bedding Company

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rev-eara2

“Would highly recommend Cloud Commerce Pro to any online businesses that are looking to expend/save time and automate more of their daily needs.”

Mike Mayor

Earache Records

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“Cloud Commerce Pro software has had a positive impact on our business... and you do not need to be an IT expert! Besides the software and reports, their customer service is truly world class... backed by a very patient training team who empower you with all the knowledge you need about the system!”

Ravi

Topdoors.co.uk

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rev-chil2

“I would recommend anyone to get in touch with CCP to see what they can offer. We are saving so much time using CCP and couldn't thank them enough not just for the system but for the service as well.”

Nikki Ineson

Chilli Wizards

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rev-vapest

“They took care of everything including getting all my printers set up etc. I think the thing I like the most is that they have enough staff that there is always someone on hand to help with queries. If my printer is jammed and I've got to get orders out I need help now, not help tomorrow! And they've never let me down. I can't believe now that I used to waste so much time messing around with spreadsheets and Royal Mail Click And Drop. I could never go back!”

Guy

Vapester
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“[We needed a] complete system for inventory, accounting, and stock control across our eBay, Amazon and webstores. With help / guidance throughout from their project managers and the support staff this was made easier, with specialist individuals for everything. After recently having our eBay account hacked, we found without CCP, we would have been unaware but with CCP their system picked it up for us (even eBay did not know).”

Nicola

Widdle Gifts
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“Excellent product and first class service from Cloud Commerce Pro. The software has revolutionised our dispatch system, which has created valuable time to concentrate on other growth areas of the business.”

Martin

Fitting Gifts
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“If you are looking to integrate your selling channels, this is the system for you! We had been looking for a while to streamline our business and to be honest were a bit daunted by the amount of companies out there and work involved but we need not have worried! CC Pro are a great company to work with, the support has been fantastic, from remote help, to our constant queries via telephone they have been so patient. The system has saved our warehouse staff so much time and we are saving money by having correct stock levels at all times. Thoroughly recommend!”

Anthony

SNH UK
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“Since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders Our point of contact at the company, Rosie has been fantastic throughout all our dealings and I can’t recommend them enough. In fact since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders which we were initially going to keep in Sage. This will again speed up and automate more of our processes.”

Alex Ingham

MI Supplies
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“Every process is now quicker and some we no longer have to do. We used to have to keep a spreadsheet for our stock control and if one or two orders were missed would cause issues, not to mention keeping our sales channels up to date. Now we can concentrate on other areas as our stock is automatically kept up to date and the sales channels are updated. We did look at other cheaper systems without dedicated account management support and are so glad we opted for CCP's system. Some other systems work on a ticket basis but our Account Manager, Mark Johnson is just at the end of the phone whenever we have a question. I now value the folks at CCP an integral part of our own team and feel they are really helping us move the business forward. We have no hesitation in recommending Cloud Commerce Pro: the system itself is excellent and has exceeded our expectations.”

Neal & Louise

Mad About Horror
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“We have been with CCP since mid 2016, since then we have slowly began utilising more of the features they have to offer. As an online business selling through a multitude of channels / platforms we find CCPs product mapping and inventory management system essential, saving hours of work a day.”

Jake

Quilted Bear
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“Before signing up to Cloud Commerce Pro, we had several questions regarding the stock control and how it functioned, due to the complexity of the products we sell. They went above and beyond and even invited us down to their offices to discuss the system in greater detail to ensure that it would be a fit for our business. We have a very complex shipping set up, we use 5 different couriers, due to the wide range of product sizes we stock, but with the help of Stuart from the shipping team, the set up was a breeze and the rules worked perfectly.”

George

Flooring Direct
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“The support team have spent a lot of time guiding us through using the system to despatch and helping sort out any issues we have with our data. What we have implemented so far has definitely benefited us as a business and we are continuing to use additional parts of the system all the time. Very happy customer :)”

Kay

Sweet Addicts (Groceries2Go)
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