With effect from today, Amazon USA will ship every item with an automatic returns label meaning for items fulfilled by USA based sellers we understand the buyer does not need to contact you, so long as the return fits within Amazons returns policy.
This move is intended to streamline the returns process for both the buyer and the seller. Your customer now no longer needs to contact you to get authorisation for a return.
Unfortunately, this may mean returns of items where you previously could have solved an simple issue for the customer. It is possible to exclude certain ASIN’s from this but that needs to be agreed directly with Amazon.
We suspect it is only a matter of time before this policy is introduced to the UK market.
When we update the software be first to find out, subscribe now:
Cloud Commerce Pro · Telephone House · Fenton Street · Lancaster · LA1 1AB
Cloud Commerce Pro is a cloud-based system, and only accessible by secure login on your internet browser, so there’s no need for licenses or software downloads. Cloud Commerce Pro is compatible with the latest PC and Apple Mac browsers.