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Cloud Commerce Pro GDPR (General Data Protection Regulation) Policy

What is GDPR?

EU's General Data Protection Regulation (GDPR) is a game changer in Data Protection and Privacy laws. The EU has realized that while technology has evolved drastically in the last few decades, privacy laws have not. In 2016, EU regulatory bodies decided to update the current Data Protection Directive to suit the changing times. This law creates a comprehensive list of regulations that govern the processing of EU residents’ personal data.

Introduction

The European Union has taken a monumental step in protecting the fundamental right to privacy for every EU resident with the General Data Protection Regulation (GDPR) which will be effective from May 25, 2018. EU residents now have a greater say over what, how, why, where, and when their personal data is used, processed, or disposed. This rule clarifies how the EU personal data laws apply even beyond the borders of the EU. Any organization that works with EU residents' personal data in any manner, irrespective of location, has obligations to protect the data. Cloud Commerce Pro is well aware of its role in providing the right tools and processes to support its users and customers meet their GDPR mandates.

Cloud Commerce Pro’s Commitment

At Cloud Commerce Pro, we have always maintained our users' right to data privacy. We recognise that the GDPR will help all businesses move towards the highest standards of operations in protecting customer data and we fully embrace this move.  All system design is now considered for compliance with both the letter and the spirit of the GDPR regulation.

How has Cloud Commerce Pro prepared for GDPR?

We have understood the regulations and have examined what data we store as a business. 

What data is passed to Cloud Commerce Pro from selling channels such as Amazon or eBay?

When a sale happens on a channel we download the buyer contact details (which includes name, address, provided telephone numbers and email address), the delivery address, contact details and details of the order and subsequent payment amount. We do not ever handle credit or debit card information and are not party to any data that would expose the buyer to any financial risk.

What data does Cloud Commerce Pro store?

We have where possible stopped storing data that we don’t require to maintain the minimum legal requirements. For example, Cloud Commerce Pro Ltd produces VAT invoice and our users have a requirement to maintain a minimum of 6 years data to comply with H.M.R.C. regulations, so we have to keep the data for each sale.  

Does Cloud Commerce Pro store special category data?

No, sale data does not contain any special category data such as personal information about buyers.

The term may have specific meanings in different jurisdictions. Under the General Data Protection Regulation (GDPR), for example, special category data includes data that reveals a data subject's:

Racial or ethnic origin.
Political opinions.
Religious and philosophical beliefs.
Trade union membership.
Genetic data.
Biometric data for the purpose of uniquely identifying a natural person.
Data concerning health.
Sex life and sexual orientation.

Does Cloud Commerce Pro pass customers data to 3rd parties?

We share delivery information with 3rd parties such as couriers and accounting services only for the purpose of processing an order through the system and obtaining shipping labels.  We never share information for marketing purposes on our behalf. We do not use any third-party marketing services.

Do Cloud Commerce Pro keep records of processing?

We maintain the data for the order and accounts transactions for at least 6 years due to our legal obligation for H.M.R.C. record keeping. We remove data for address labels after three weeks to allow for sellers to reprint labels. Sellers can regenerate a new label after this time.  

Cloud Commerce Pro’s Breach of Data Policy

In line with GDPR we have a duty to report a data breach to the regulator as soon as we are aware of it. The regulator in the U.K. where the head office of Cloud Commerce Pro Ltd is based, is the Information Commissions Office. https://ico.org.uk/

How do we store data?

Wherever possible we encrypt data with secret keys and take all reasonable steps to ensure data access is kept to a minimum.

Do we review our processes?

We have always constantly reviewed our processes and take regular opportunities to adopt new best practices. We believe that our obligations to meet GDPR regulations for storage and processing of our customers and user data was already met by Cloud Commerce Pro’s internal policies that pre-date GDPR. We constantly keep this under review.

Do we store financial data?

Yes, Cloud Commerce Pro stores the values of orders and their payment history.  Cloud Commerce Pro can be used to manage payments and refunds for your customers and also connects to leading accountancy packages.  We, therefore, need to keep financial data in line with HMRC regulations in the UK or the country you operate in.

If you end your agreement with Cloud Commerce Pro we will fully delete all records including financial data.

We also will only store financial records for the minimum time required by HMRC or the governing authorities in the country you operate in.

We never hold or store credit or debit card information.

Do we allow data to be used for email marketing?

No. Cloud Commerce Pro does not allow user data to be used for email marketing purposes. Our system users may use their customers data for email marketing purposes through services like Mailchimp, but only with the recipient’s explicit permission which Cloud Commerce Pro does not gain on your behalf.

Where do Cloud Commerce Pro store data?

We store all data in our partner’s highly secure data centres in Glasgow and London.  Our partner Iomart is one of Europe’s leading data centre specialists and you can read their GDPR information here https://www.iomart.com/secure/data-protection/

See what our customers have to say

Listen to the experiences of our customers - learn how our platform has helped them to grow by improving their business processes.

Our Customer Reviews

rev-runc2

“Cloud Commerce Pro Ecommerce solutions have been instrumental in our growth and success across multiple UK and international sales platforms. Their constant development ethos is pushing them in front of the competition and expanding our market advantage.”

Charlotte Murrey

Run Charlie

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rev-2sq2

“Just having that ability to pick the phone up and speak to a localised member of the team, and perhaps even one of the developers to help you resolve your issue has been a massive part of the reason why we stuck with Cloud Commerce for the last five years.”

Luke Hudson

Two-Squared Agency

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rev-cosy2

“Every time we call the support team they are quick to help out and always get back to you either the same or next day if unavailable. I would definitely recommend CCP to any business large or small who is looking for this type of system.”

Jamie Agar

The Cosy Bedding Company

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rev-eara2

“Would highly recommend Cloud Commerce Pro to any online businesses that are looking to expend/save time and automate more of their daily needs.”

Mike Mayor

Earache Records

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rev-topd2

“Cloud Commerce Pro software has had a positive impact on our business... and you do not need to be an IT expert! Besides the software and reports, their customer service is truly world class... backed by a very patient training team who empower you with all the knowledge you need about the system!”

Ravi

Topdoors.co.uk

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rev-chil2

“I would recommend anyone to get in touch with CCP to see what they can offer. We are saving so much time using CCP and couldn't thank them enough not just for the system but for the service as well.”

Nikki Ineson

Chilli Wizards

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rev-vapest

“They took care of everything including getting all my printers set up etc. I think the thing I like the most is that they have enough staff that there is always someone on hand to help with queries. If my printer is jammed and I've got to get orders out I need help now, not help tomorrow! And they've never let me down. I can't believe now that I used to waste so much time messing around with spreadsheets and Royal Mail Click And Drop. I could never go back!”

Guy

Vapester
rev-widdle

“[We needed a] complete system for inventory, accounting, and stock control across our eBay, Amazon and webstores. With help / guidance throughout from their project managers and the support staff this was made easier, with specialist individuals for everything. After recently having our eBay account hacked, we found without CCP, we would have been unaware but with CCP their system picked it up for us (even eBay did not know).”

Nicola

Widdle Gifts
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“Excellent product and first class service from Cloud Commerce Pro. The software has revolutionised our dispatch system, which has created valuable time to concentrate on other growth areas of the business.”

Martin

Fitting Gifts
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“If you are looking to integrate your selling channels, this is the system for you! We had been looking for a while to streamline our business and to be honest were a bit daunted by the amount of companies out there and work involved but we need not have worried! CC Pro are a great company to work with, the support has been fantastic, from remote help, to our constant queries via telephone they have been so patient. The system has saved our warehouse staff so much time and we are saving money by having correct stock levels at all times. Thoroughly recommend!”

Anthony

SNH UK
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“Since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders Our point of contact at the company, Rosie has been fantastic throughout all our dealings and I can’t recommend them enough. In fact since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders which we were initially going to keep in Sage. This will again speed up and automate more of our processes.”

Alex Ingham

MI Supplies
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“Every process is now quicker and some we no longer have to do. We used to have to keep a spreadsheet for our stock control and if one or two orders were missed would cause issues, not to mention keeping our sales channels up to date. Now we can concentrate on other areas as our stock is automatically kept up to date and the sales channels are updated. We did look at other cheaper systems without dedicated account management support and are so glad we opted for CCP's system. Some other systems work on a ticket basis but our Account Manager, Mark Johnson is just at the end of the phone whenever we have a question. I now value the folks at CCP an integral part of our own team and feel they are really helping us move the business forward. We have no hesitation in recommending Cloud Commerce Pro: the system itself is excellent and has exceeded our expectations.”

Neal & Louise

Mad About Horror
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“We have been with CCP since mid 2016, since then we have slowly began utilising more of the features they have to offer. As an online business selling through a multitude of channels / platforms we find CCPs product mapping and inventory management system essential, saving hours of work a day.”

Jake

Quilted Bear
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“Before signing up to Cloud Commerce Pro, we had several questions regarding the stock control and how it functioned, due to the complexity of the products we sell. They went above and beyond and even invited us down to their offices to discuss the system in greater detail to ensure that it would be a fit for our business. We have a very complex shipping set up, we use 5 different couriers, due to the wide range of product sizes we stock, but with the help of Stuart from the shipping team, the set up was a breeze and the rules worked perfectly.”

George

Flooring Direct
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“The support team have spent a lot of time guiding us through using the system to despatch and helping sort out any issues we have with our data. What we have implemented so far has definitely benefited us as a business and we are continuing to use additional parts of the system all the time. Very happy customer :)”

Kay

Sweet Addicts (Groceries2Go)
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