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How can Cloud Commerce Pro work for your business?

How can Cloud Commerce Pro work for your business?

Cloud Commerce Pro provides the perfect order management system to get you selling more products in more places whilst keeping your back office organised and your customers happy. We have everything for your Cloud Commerce needs – taking care of your sales and order systems, stock control, warehousing, shipping, accounting and much more…

Sell on all these channels

amazon
ebay
WooCommerce_logo_Woo_Commerce
shopify
magento-logo
magento2-logo
marketplace-logo
google-shopping

Courier Integration

Cloud Commerce Pro has integrated with over 15 of the major shipping couriers and consolidation companies, allowing for delivery information and data to be automatically passed to the shipping courier in order to limit time spent re-keying order information and reducing potential errors.
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NetDespatch

Royal Mail

Interlink Express

DPD

UK Mail

DHL

Parcel Force

Amazon Logistics

FedEx

Parcelhub

UPS

Low Cost Parcels

XDP

MyHermes

Yodel

B2C Europe

Parcel Station

APC

DB

Panther Logistics

GFS

James and James

Royal Mail/NetDespatch

Manual Dispatch

Smart Warehouse Management...

Multiple levels of barcode picking options from simple order by order picking right through to intelligent warehouse routing to make sure your staff pick the next order nearest to where they are stood.
  • Pick by Scanner

    CCP has built in complex warehouse bay level scanning

  • Pick urgent orders first

    Customizable scanners allow you to choose what orders you pick first each day

  • Pick by tablet

    Simple paperless swipe to pick feature to use with any tablet

  • Pick nearest to your location

    CCP can intelligently route your pickers around the warehouse

  • Send to correct bay or shelf

    Don’t waste time searching on shelves that don’t have stock (Complex model)

Courier Processing

Identify and allocate orders to your chosen couriers depending on your rules. Features include:
  • Total Weight

    The total weight of the order in grams.

  • Maximum Size

    The length of the longest edge on the order in millimetres (i.e. width, length or height).

  • Product Options

    Set up rules to match any of your product options, e.g. if the colour option is red, choose this Product rule.

  • Total Order Value

    The sum total of the order in pence.

  • By Address

    By Postcode, Town, Country or Country - Example: If postcode equals or contains your criteria.

  • Product Supplier

    If a product supplier matches your criteria then send by this rule, e.g. all products by this supplier have to be sent by recorded delivery.

  • Total Item Value

    Example: If any items value in pence exceeds a certain value.

  • By Day

    Check if the day of the week when the order was placed matches your criteria.

  • Total Products Ordered

    The total quantity of each order line multiplied by the quantity.

Despatch your orders quickly and efficiently

  • Show orders ready to despatch

    Clearly see orders that have stock.

  • Identify orders waiting for stock

    Order waiting for stock, shows red and turns green when stock arrives.

  • Group buyer orders to one package

    Auto-suggests optimised shipping packages for buyers with multiple orders.

  • Multi dispatch orders

    Total control of when you update the channels, mark as dispatched etc.

  • Part Dispatch Order

    Effortlessly dispatches orders in as many packages as you require.

  • Auto Courier booking

    Book consignments in with couriers with any interaction from you.

  • Automatic labelling

    Labelling and customers information all created automatically.

  • Automatic tracking codes

    Assign shipping rates and get tracking codes to your customers and online channels automatically.

Automate and Streamline Returns

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    Raise Returns Tickets

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    Stock automatically updates to all channels when checking stock in returns

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    Mark stock in as damaged or not required (and other optional statuses)

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    Automatic refunds and credit notes feature

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    Substitute and Item on an order

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    Comprehensive returns Report for tracking

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    Automatic Amazon and Ebay refunds

Order Stock

  • Purchase orders manually

    Place orders with your suppliers.

  • Sell through reports

    Place new orders directly from your sales reports.

  • Auto purchase order every time you sell

    Tell CCP to raise or add to an existing order every time you make a sale.

  • Auto Purchase Order when you run out of stock

    Tell CCP to raise or add to an existing order when you run out of stock.

  • Auto Purchase Order

    When you get to a certain level and order a certain amount.

  • Auto Dropship

    Send orders to your suppliers to send out on your behalf automatically.

  • Manual Dropship

    Switch standard orders to dropship if stock is low.

  • Check Stock

    By scanner.

A CRM designed for Multi-channel Selling

For multi-channel retail businesses to succeed, particularly on Marketplaces – they need to be customer-focused and quickly and effectively manage every customer interaction. All communication needs to be timely and accurate, from sending order confirmation & despatch notices to responding to queries.

Your Cloud Commerce Pro system is designed to keep you organised in every area of your business, especially customer service. Having a cloud-based order management system with an in-built CRM means you have every customer’s details and order history available at your fingertips, whenever or wherever you need them.

  • Full Notes History

    For every message, order, dispatch and more.

  • Order History

    Full detailed order and payment history.

  • Documents Sent History

    Details of documents sent

  • Send Communications

    E.g. If a product requires special assembly, send an email with the instructions to your client

  • Send Messages

    To customers regarding their order.

  • Mailchimp Integration

    Automatically integrates with Mailchimp accounts.

Manage emails from customers in one Message Centre

Responding promptly to customer queries and complaints can directly affect customer satisfaction and whether they leave a negative review. Research suggests, messages responded to within 24hrs receive 50% less negative reviews.

Seller reviews not only have a huge impact on driving sales but whether a seller can reach the “Buy Box” in Amazon. In order to succeed as a seller on Amazon, it is vital that you regard customer “contact response times” (CRT) as a priority.

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    Aggregate all in-bound emails for eBay, Amazon and ecommerce websites into one message centre.
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    Emails are automatically identified from the sales channels, where the order was placed.
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    Messages are tracked and prioritised in order of last response time, with alerts and messages showing reply times.
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    All communications are documented by the system and attached to the customers CRM record.
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    All emails are directly sent to the customer and marked as replied in the linked marketplace channel.
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    Create templates for replying to typical support queries, to help speed up response times and reduce work load.

Stock Management

Cloud Commerce Pro’s Stock Management is the central inventory for all sales channels. The real-time synchronisation of stock across multiple channels, means an end to over-selling and gives you the confidence to make re-purchasing decisions.
  • Automatically update many channels at once

  • Send pseudo (fake) stock levels to the channels

  • Show different levels on different channels depending on your requirements

  • Send different stock levels to each channel

  • Automatic stock updates from suppliers (with CCP Robots)

  • Set eBay and website stock from your Amazon inventory

Trade Ordering

Cloud Commerce Pro provides comprehensive visual ordering screens specifically for your wholesale customers. With the ability to login on any connected device with their own account and purchase your stock on account or through Proforma invoices raised by your accounting system. Your trade customers can view order histories, transactions and invoices; whilst you can communicate with them individually or in groups using our one-minute mailshot feature.
  • Built in trade ordering system

  • Customer, product, date range discounts or any combination

  • Credit limits

  • Debt chasing reports

Point of Sale

Cloud Commerce Pro has built in EPOS software allowing you to link your in-store stock to other selling channels or directly to a central warehouse – so you will never sell the same item twice again.
  • EPOS facilities

    (Runs on Windows devices)

  • Syncronised with your central stock levels

  • Works offline

    (Syncs when back online)

  • Connected across different stores

Accounting

Cloud Commerce Pro offers seamless and secure integration to the main accounting packages, enabling businesses to gain critical insight and understanding in how the business is performing in order to make informed business decisions.
xero

Xero

Xero is an online accounting software product for small businesses, as well as for personal finance. Its features, beyond the ubiquitous general ledger and double-entry bookkeeping support, invoicing with quotes, bank reconciliation, purchase order and expense management, tax management, and it is mobile-accessible.

sage50

Sage 50

Sage 50 Accounting is accounting software that helps small businesses stay on top of their finances. Sage 50 lets businesses invoice customers, pay bills, manage inventory, control costs, and pay employees. The solution includes high-level dashboards and in-depth reports.

qb

QuickBooks

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The base level allows for unlimited invoices and estimates, expense tracking, data backup and mobile accessibility

Reports

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  • Stock Reports

  • Returns Handling and reports

  • Credit control reports

  • Stock Management

  • FBA Reports Across territories

  • Sales reports

    (Including FBA sales)

Get on-board

At Cloud Commerce Pro we understand every business is unique. We don’t just develop software, we want to understand your processes and needs in order to provide a bespoke service, tailored to achieving your goals.

Our unique on-boarding approach offers an onsite consultation with advice and training designed to help your business grow.

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    We meet all essential members of your team and understand how each fits into your fulfilment workflow.
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    Explain in detail the full set of system features to show how they can be tailored to your working processes.
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    Create an implementation / migration project plan, to set targets and expectations.
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    Discover key issues you are facing as a business, to offer help and advice, using our years of retail experience.
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    Identify potential areas to reduce costs while improving sales and revenue.

Don’t just take our word for it…

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The Challenge

Run Charlie were looking for a business management system (ERP) as their operation grew, in order to regain control of the excessive amount of manual tasks and to help them grow.

RC-charlotte
Charlotte Murrey
Run Charlie
“Cloud Commerce Pro Ecommerce solutions have been instrumental in our growth and success across multiple UK and international sales platforms. Their constant development ethos is pushing them in front of the competition and expanding our market advantage.”