Following feedback from our new proactive support team who have been calling customers, we are pleased to introduce a newly updated shipping rules selector that will be making its way into our customers systems during the next 24 hours.
Shipping rules is a highly automated part of Cloud Commerce Pro that sets the correct courier and service automatically for our customers on every order if you have configured your preferences correctly, occasionally however you need or wish to select a different rule.
In those cases when you click the button to select an alternative shipping rule we always presented you with all other compatible shipping rules but with the new update we will also show you any other rules that are not currently matching. You can then choose if you wish to select and immediately use a non-matched rule and in future if you want to make it match this scenario automatically you can hover over the non-matching rule and see why it didn’t match this time. Further there is another option to go directly from there to make the changes to your rules for better future matching.
We hope we have made rule selection and rule updating a simpler experience for all customers. Feedback is welcome. Please contact your project manager or the proactive support team.
When we update the software be first to find out, subscribe now:
Cloud Commerce Pro · Telephone House · Fenton Street · Lancaster · LA1 1AB
Cloud Commerce Pro is a cloud-based system, and only accessible by secure login on your internet browser, so there’s no need for licenses or software downloads. Cloud Commerce Pro is compatible with the latest PC and Apple Mac browsers.