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Changing Courier Service After Order Is Complete

Recreating a consignment will resend the consignment information to the courier. This could be useful if you accidently set the wrong courier service. Simply cancel that consignment and follow the process below.

Bear in mind, this process will not recreate the order in CCP. This only recreates the interaction with the courier.

1. Admin Centre

1. Admin Centre

 

To get started click “Order Dispatch” from the Admin Centre.

 

2. Order Dispatch

2. Order Dispatch

 

From the order dispatch page, hover the mouse over “Filters”.

 

3. Filters

3. Filters

 

Completed orders do not show here by default, so we need to use filters to make them visible. Navigate to the “Completion” drop down and click it for more options.

 

4. Completed

4. Completed

 

Pick the period in which you want to search depending on when the order was completed.

 

5. Details

5. Details

 

Navigate to the order you want to alter and click the “Details / Complete” button.

 

6. Customer Order

6. Customer Order

 

Change the courier service by clicking the truck symbol as shown above.

You can also recreate the consignment without changing the courier service if needed. If that is the case, skip to step 10.

 

7. Courier Service

7. Courier Service

 

1. Set a new shipment date here.

2. Click “Select Courier And Service Manually” to continue.

 

8. Select Courier

8. Select Courier

 

1. Select the courier you want to use.

2. Click “Next” to continue

 

9. Select the Service

9. Select the Service

 

1. Select the service you want to use from the list.

2. Click “Finish” to continue.

 

10. Customer Order

10. Customer Order

 

When you are ready click “Recreate Consignment”.

 

11. Confirmation

11. Confirmation

 

A dialogue will pop up to confirm if you want to continue. Click “Yes”.

 

12. Admin Centre

12. Admin Centre

 

New documents will have been added to your print queue for the recreated consignment. If you wish to view them, click “Print Queue” from the Admin Centre.

 

13. Print Queue

13. Print Queue

 

The two new documents will show like the ones pictured above.

 

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