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Configuring Outgoing Email With The SMTP Server

This guide will show you how to configure your outgoing emails with the SMTP server at Cloud Commerce Pro.

1. Configuration

1. Configuration

Click “Configuration” to continue.

2. Letters

2. Letters

Navigate to the options menu on the left of the page.

Click “Letters” to expand more options.

Click “SMTP Servers” to continue.

3. SMTP Server List

3. SMTP Server List

In the example above there are two SMTP Servers already added. If this is your first time setting this up, this area will be blank.

Click “ADD SMTPSERVER” to continue.

4. Edit SMTP Server

4. Edit SMTP Server

1. Name – This is the name which you want the server to be identified as and is personal preference, but it is a good idea to name it something to remind you that this is the server for Cloud Commerce Pro.

2. SmtpServer Type – For outbound mail this should be left as “standard”.

3. Address From – This is the email address you want to appear on your outgoing emails. This would be one of your Cloud Commerce Pro email addresses which typically start with things like “sales” or “support” followed by your company domain.

4. Server Address – This is the specific SMTP server address for you on the CCP server. This is usually starts with something like “mail” followed by your company domain.

5. Server Port – This is the specific server port for the CCP server. Typically usually it is 25 or 487.

6. Authentication Username – This is the username you would normally use to log into CCP.

7. Authentication Password – This is the password you would normally use to log into CCP.

8. Require SSL? – Most providers do support SSL, so this would normally be left ticked.

9. Display Name – This is the name that will display when people receive your emails and is personal preference.

10. Reply to Address – This is the address you would like replies to your emails to be directed towards.

If you are unsure about any of these details, contact your project manager here at Cloud Commerce Pro and we will be more than happy to help.

Once you have filled out all the fields, click “Save” at the bottom of the window to confirm your choices and return to the previous screen.

5. Testing

5. Testing

1. A newly created server profile will show a red cross under the “Test” column to indicate that it either hasn’t been tested, or it failed a test.

2. Click the “Test” button to continue.

6. Test Email

6. Test Email

A small window will pop up. Enter a working email address that you have access to in which to send a test email.

7. Success

7. Success

1. If your server profile has been configured correctly “Success” will show at the top of the screen on a green banner.

2. If there was a problem and you need to go back to your server profile to change something, click “Settings” next to the server you wish to alter.

8. Triggers

8. Triggers

You will also need to alter your triggers to use the SMTP server.

Navigate back to the options menu on the left of the page and click “Letters” to expand more options. Click “Triggers” to continue.

9. Template Triggers

9. Template Triggers

Search the list of various triggers for ones set with the “Email” method.

Click the “Filters” button to begin editing the trigger.

10. Filters

10. Filters

At the bottom of the window, click the drop down under “SMTP Server”.

11. Servers

11. Servers

Any servers that were configured in the previous step will appear in the drop down box. Click the server you want to use to select it for that trigger.

Repeat this process for all of your email triggers.