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Changing Courier Service After Order Is Complete

Recreating a consignment will resend the consignment information to the courier. This could be useful if you accidently set the wrong courier service. Simply cancel ...

Changing the shipping address

Changing the shipping address All shipping addresses are imported automatically from your sales channel, such as Magento, Amazon, eBay or your website. Occasionally your customer ...

Combining Flat Files For Tuffnells

If you are creating a large amount of Tuffnells orders, you might want to combine the flat files you will be sending off to clean ...

Combining orders using grouped shipments

Using Grouped Shipments to combine multiple orders to the same person Customers sometimes place multiple separate orders when ordering through services like eBay or Amazon. ...

Creating Flat Files For Tuffnells

This guide will show you how to create flat files for your orders being sent via Tuffnells, which you can then upload to them. A ...

Creating Templates & Triggers

This guide will take you through the process of creating templates that automate various documents you require such as invoices or packing labels. Creating your ...

Dispatching Orders – Overview

Overview of the Order Dispatch View The order dispatch view is one of the most commonly used areas within Cloud Commerce Pro. It's here that ...

Dispatching using the Pack Station View

Dispatching using the Pack Station view The Pack Station view is an alternative dispatch process which is appropriate in some warehouse locations. You may use ...

How To Bulk Upload Courier Tracking Data

How To Bulk Upload Courier Tracking Data Bulk uploading tracking data for your various couriers provides you with a quick and easy solution for tracking ...

Integrated Shipping Label Setup

This guide will show you how to setup integrated shipping labels. These are sticky labels on A4 sheets that allow you to print an invoice ...

Manage Consignments With NetDespatch

This guide will walk you through the various processes of managing your consignments with NetDespatch. The ability to print manifests and cancel consignments are essential ...

Manually changing the shipping service for an order

Manually changing the shipping service for an order Once Cloud Commerce Pro is configured properly your system should always select the correct shipping rule to ...

Manually update shipping weights

Manually updating a shipping weight If an order cannot be dispatched because you haven't set the weights for the items, you can deal with this ...

Multi Order Stock Allocation

Multi Order Stock Allocation Multi order allocation allows you to allocate new stock to orders in your dispatch queue that don't currently have stock allocated ...

Picking, Packing and Barcode Scanning

Picking, Packing and Barcode Scanning An overview of Picking, Packing and Barcode Scanning in Cloud Commerce Pro. Cloud Commerce Pro is a very powerful and ...

Print Queue and Reprinting Items

Print Queue and Reprinting Items The Cloud Commerce Pro system queues up print tasks for the Print Watch application (supplied to you by CCP) to ...

Setting Up Amazon Logistics

Amazon Logistics represents Amazon's in-house courier solution, allowing them more control over the whole process as orders go from Amazon to the customer. Amazon contract ...

Symbol 3200 Barcode Scanner – Adding Stock

This guide will walk you through the process of adding stock to Cloud Commerce Pro via a barcode scanner. This enables you to efficiently process ...

Symbol 3200 Barcode Scanner – Dispatching Orders

This guide will show you how to use your barcode scanner to dispatch orders. An efficient pick and pack system can revolutionise your warehousing system, ...

Symbol 3200 Barcode Scanner – Skipping Products & Orders

There are times when scanning a barcode is not an option and you need to take back control of the process. This need not be ...

Symbol 3200 Barcode Scanner – Viewing a Product

This guide will show you how to use your barcode scanner to view a product and bring up the information you have about it. This ...

Our Customer Reviews

rev-runc2

“Cloud Commerce Pro Ecommerce solutions have been instrumental in our growth and success across multiple UK and international sales platforms. Their constant development ethos is pushing them in front of the competition and expanding our market advantage.”

Charlotte Murrey

Run Charlie

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rev-2sq2

“Just having that ability to pick the phone up and speak to a localised member of the team, and perhaps even one of the developers to help you resolve your issue has been a massive part of the reason why we stuck with Cloud Commerce for the last five years.”

Luke Hudson

Two-Squared Agency

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rev-cosy2

“Every time we call the support team they are quick to help out and always get back to you either the same or next day if unavailable. I would definitely recommend CCP to any business large or small who is looking for this type of system.”

Jamie Agar

The Cosy Bedding Company

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rev-eara2

“Would highly recommend Cloud Commerce Pro to any online businesses that are looking to expend/save time and automate more of their daily needs.”

Mike Mayor

Earache Records

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rev-topd2

“Cloud Commerce Pro software has had a positive impact on our business... and you do not need to be an IT expert! Besides the software and reports, their customer service is truly world class... backed by a very patient training team who empower you with all the knowledge you need about the system!”

Ravi

Topdoors.co.uk

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rev-chil2

“I would recommend anyone to get in touch with CCP to see what they can offer. We are saving so much time using CCP and couldn't thank them enough not just for the system but for the service as well.”

Nikki Ineson

Chilli Wizards

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rev-vapest

“They took care of everything including getting all my printers set up etc. I think the thing I like the most is that they have enough staff that there is always someone on hand to help with queries. If my printer is jammed and I've got to get orders out I need help now, not help tomorrow! And they've never let me down. I can't believe now that I used to waste so much time messing around with spreadsheets and Royal Mail Click And Drop. I could never go back!”

Guy

Vapester
rev-widdle

“[We needed a] complete system for inventory, accounting, and stock control across our eBay, Amazon and webstores. With help / guidance throughout from their project managers and the support staff this was made easier, with specialist individuals for everything. After recently having our eBay account hacked, we found without CCP, we would have been unaware but with CCP their system picked it up for us (even eBay did not know).”

Nicola

Widdle Gifts
rev-fitgft

“Excellent product and first class service from Cloud Commerce Pro. The software has revolutionised our dispatch system, which has created valuable time to concentrate on other growth areas of the business.”

Martin

Fitting Gifts
rev-snh

“If you are looking to integrate your selling channels, this is the system for you! We had been looking for a while to streamline our business and to be honest were a bit daunted by the amount of companies out there and work involved but we need not have worried! CC Pro are a great company to work with, the support has been fantastic, from remote help, to our constant queries via telephone they have been so patient. The system has saved our warehouse staff so much time and we are saving money by having correct stock levels at all times. Thoroughly recommend!”

Anthony

SNH UK
rev-misupp

“Since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders Our point of contact at the company, Rosie has been fantastic throughout all our dealings and I can’t recommend them enough. In fact since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders which we were initially going to keep in Sage. This will again speed up and automate more of our processes.”

Alex Ingham

MI Supplies
rev-mah

“Every process is now quicker and some we no longer have to do. We used to have to keep a spreadsheet for our stock control and if one or two orders were missed would cause issues, not to mention keeping our sales channels up to date. Now we can concentrate on other areas as our stock is automatically kept up to date and the sales channels are updated. We did look at other cheaper systems without dedicated account management support and are so glad we opted for CCP's system. Some other systems work on a ticket basis but our Account Manager, Mark Johnson is just at the end of the phone whenever we have a question. I now value the folks at CCP an integral part of our own team and feel they are really helping us move the business forward. We have no hesitation in recommending Cloud Commerce Pro: the system itself is excellent and has exceeded our expectations.”

Neal & Louise

Mad About Horror
rev-quiltb

“We have been with CCP since mid 2016, since then we have slowly began utilising more of the features they have to offer. As an online business selling through a multitude of channels / platforms we find CCPs product mapping and inventory management system essential, saving hours of work a day.”

Jake

Quilted Bear
rev-floordir

“Before signing up to Cloud Commerce Pro, we had several questions regarding the stock control and how it functioned, due to the complexity of the products we sell. They went above and beyond and even invited us down to their offices to discuss the system in greater detail to ensure that it would be a fit for our business. We have a very complex shipping set up, we use 5 different couriers, due to the wide range of product sizes we stock, but with the help of Stuart from the shipping team, the set up was a breeze and the rules worked perfectly.”

George

Flooring Direct
rev-sweet

“The support team have spent a lot of time guiding us through using the system to despatch and helping sort out any issues we have with our data. What we have implemented so far has definitely benefited us as a business and we are continuing to use additional parts of the system all the time. Very happy customer :)”

Kay

Sweet Addicts (Groceries2Go)