Skip to content

Request an

or Call

01524 230 252

Our Service Promise

At Cloud Commerce Pro we understand every business is unique. We don’t just provide software, we want to understand your processes and needs to provide a bespoke service, tailored to achieving your goals and growth potential.
Cloud Commerce Pro has been around developing software since the early 2000s, by 2011 we had a very successful Manufacturer and Wholesalers Order management and Stock Control solution.

We gradually evolved this product into today's complete Wholesale/Retail solution that allows all online and indeed offline sellers to control stock and ordering processes, list products from one location to roll out on multiple platforms and with the help of our own CRM complete multiple customer service tasks.

Since the launch of this service we have been talking to customers and taking on board feedback and we are now ready to announce the launch of what we believe will be the market leading solution in the UK and Europe.

Our New Service Promise

To provide the highest possible level of service and exceed expectations:
  • CTA-hex-tick

    Customer Understanding & Expectation

    We aim to understand your business, your needs and your goals. So we can propose a system that is tailored to meet your expectations, but is also achievable within the confines of our platform.

  • CTA-hex-tick

    Data Management

     

    Data is integral to a multi-channel selling and fulfillment system. We will fully support and advise on how data needs to be presented, submitted & mapped, to get the most benefit from our ERP solution.

  • CTA-hex-tick

    System Implementation & Development

    With thorough knowledge of your business processes and data, the implementation, on-going support and training is bespoke to you to deliver a system that provides the best possible user experience.

In order to achieve these promises we offer all customers the following:
FREE CONSULTATION
We offer everyone a Free on-site business consultation with no obligation.

The aim of the consultation is to understand your business and for you to understand what solutions are available, and how those solutions will work within your business. The consultation is also used to explain what can be achieved, the roles and responsibilities of each party, project timescales and indicative pricing.

All our consultants have vast experience of dealing with a range of online/offline retailers, multi-selling channels, warehouse and dispatch procedures, marketing ideas and solutions.

(*On-site visit applies to the UK-only)

SYSTEM DEMONSTRATION
Following the consultation, you are invited to attend a tailored system demonstration via a webinar.

This demonstration is delivered by one of our consultants who will examine all expects of the service agreement in detail, giving you the ability to interact with a working version of our solution. Highlighting features that can provide solutions to the various needs of your business.

The demonstration will present the full range of platform features, giving you a thorough understanding of the systems processes and what is achievable.

Following the demonstration, any requests or updates will be added to the service agreement.

Project Start

Deploying a complete software solution, will always be disruptive, as with any Business Change process.

 

We aim to limit this disruption by supporting you at every stage of the project, beginning with an on-site visit or online meeting to meet your team, discuss your business data and procedures in detail, and create an implementation plan.

The implementation plan sets out milestones and project requirements, such as data, needed in order to successfully go live within the agreed timescales. Our highly trained implementation team, is always on hand to discuss the project, with no limitations on supporting you.

When all is ready we can then go live!

(*On-site visit applies to the UK-only)

ONGOING SUPPORT & TRAINING

The support does not stop there.

From the moment we meet you, we begin to learn about your business and your needs, which help us to deliver the support and training that is going to benefit you the most.

In many cases, we find the training and support we deliver helps business to implement new processes that saves them time, money and increases their overall profitably.

Our doors are always open and you can come and visits us or phone us whenever you like. We are always happy to talk and help anyway we can.

We believe this new approach will allow us to overcome problems that all customers and indeed ERP solution providers face. Our aim is to ensure that ALL customers, no matter their technical abilities or time constraints will receive a service that is as near seamless as we can make it.

See what our customers have to say

Listen to the experiences of our customers - learn how our platform has helped them to grow by improving their business processes.

Our Customer Reviews

rev-runc2

“Cloud Commerce Pro Ecommerce solutions have been instrumental in our growth and success across multiple UK and international sales platforms. Their constant development ethos is pushing them in front of the competition and expanding our market advantage.”

Charlotte Murrey

Run Charlie

More Here

rev-2sq2

“Just having that ability to pick the phone up and speak to a localised member of the team, and perhaps even one of the developers to help you resolve your issue has been a massive part of the reason why we stuck with Cloud Commerce for the last five years.”

Luke Hudson

Two-Squared Agency

More Here

rev-cosy2

“Every time we call the support team they are quick to help out and always get back to you either the same or next day if unavailable. I would definitely recommend CCP to any business large or small who is looking for this type of system.”

Jamie Agar

The Cosy Bedding Company

More Here

rev-eara2

“Would highly recommend Cloud Commerce Pro to any online businesses that are looking to expend/save time and automate more of their daily needs.”

Mike Mayor

Earache Records

More Here

rev-topd2

“Cloud Commerce Pro software has had a positive impact on our business... and you do not need to be an IT expert! Besides the software and reports, their customer service is truly world class... backed by a very patient training team who empower you with all the knowledge you need about the system!”

Ravi

Topdoors.co.uk

More Here

rev-chil2

“I would recommend anyone to get in touch with CCP to see what they can offer. We are saving so much time using CCP and couldn't thank them enough not just for the system but for the service as well.”

Nikki Ineson

Chilli Wizards

More Here

rev-vapest

“They took care of everything including getting all my printers set up etc. I think the thing I like the most is that they have enough staff that there is always someone on hand to help with queries. If my printer is jammed and I've got to get orders out I need help now, not help tomorrow! And they've never let me down. I can't believe now that I used to waste so much time messing around with spreadsheets and Royal Mail Click And Drop. I could never go back!”

Guy

Vapester
rev-widdle

“[We needed a] complete system for inventory, accounting, and stock control across our eBay, Amazon and webstores. With help / guidance throughout from their project managers and the support staff this was made easier, with specialist individuals for everything. After recently having our eBay account hacked, we found without CCP, we would have been unaware but with CCP their system picked it up for us (even eBay did not know).”

Nicola

Widdle Gifts
rev-fitgft

“Excellent product and first class service from Cloud Commerce Pro. The software has revolutionised our dispatch system, which has created valuable time to concentrate on other growth areas of the business.”

Martin

Fitting Gifts
rev-snh

“If you are looking to integrate your selling channels, this is the system for you! We had been looking for a while to streamline our business and to be honest were a bit daunted by the amount of companies out there and work involved but we need not have worried! CC Pro are a great company to work with, the support has been fantastic, from remote help, to our constant queries via telephone they have been so patient. The system has saved our warehouse staff so much time and we are saving money by having correct stock levels at all times. Thoroughly recommend!”

Anthony

SNH UK
rev-misupp

“Since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders Our point of contact at the company, Rosie has been fantastic throughout all our dealings and I can’t recommend them enough. In fact since putting Cloud Commerce in we have decided to integrate more and use their system to process our trade orders which we were initially going to keep in Sage. This will again speed up and automate more of our processes.”

Alex Ingham

MI Supplies
rev-mah

“Every process is now quicker and some we no longer have to do. We used to have to keep a spreadsheet for our stock control and if one or two orders were missed would cause issues, not to mention keeping our sales channels up to date. Now we can concentrate on other areas as our stock is automatically kept up to date and the sales channels are updated. We did look at other cheaper systems without dedicated account management support and are so glad we opted for CCP's system. Some other systems work on a ticket basis but our Account Manager, Mark Johnson is just at the end of the phone whenever we have a question. I now value the folks at CCP an integral part of our own team and feel they are really helping us move the business forward. We have no hesitation in recommending Cloud Commerce Pro: the system itself is excellent and has exceeded our expectations.”

Neal & Louise

Mad About Horror
rev-quiltb

“We have been with CCP since mid 2016, since then we have slowly began utilising more of the features they have to offer. As an online business selling through a multitude of channels / platforms we find CCPs product mapping and inventory management system essential, saving hours of work a day.”

Jake

Quilted Bear
rev-floordir

“Before signing up to Cloud Commerce Pro, we had several questions regarding the stock control and how it functioned, due to the complexity of the products we sell. They went above and beyond and even invited us down to their offices to discuss the system in greater detail to ensure that it would be a fit for our business. We have a very complex shipping set up, we use 5 different couriers, due to the wide range of product sizes we stock, but with the help of Stuart from the shipping team, the set up was a breeze and the rules worked perfectly.”

George

Flooring Direct
rev-sweet

“The support team have spent a lot of time guiding us through using the system to despatch and helping sort out any issues we have with our data. What we have implemented so far has definitely benefited us as a business and we are continuing to use additional parts of the system all the time. Very happy customer :)”

Kay

Sweet Addicts (Groceries2Go)
Scroll To Top