SME Retailer

A six-man team who processes around 900 orders per week. They list roughly 3000 SKUs (including bundle deals, variations, etc).

Four years as satisfied customers of Linnworks were disrupted during the move to a new online system. The migration left them with reduced functionality and missing some key integrations with other systems. And an adjusted price structure left them paying £350 per month for a 6-user licence.

  • How do we Compare?

Cloud Commerce Pro Linnworks*
Total £400 per mth Total £719 per mth
Managed Set-Up Self-Managed Set-Up or Third Party Paid Service
Core System Monthly Fee: £250 Advanced Licence: £450 Per Month
Complex Warehouse Management Monthly Fee: £100 Not Included
Xero Feed Integration Monthly Fee: £50 Not available
Equivalent Included XSellCo Monthly Fee: £169
Equivalent Included WebTranslate Monthly Fee: £100
Full Training and Support Not Included
On-Site Consultation Not Available
Automatic Supplier Re-Ordering Not Available
Automatic Courier Booking Not Available

* Information correct as of 22/05/19

  • Requirements

    They sell their products on Amazon, eBay, and their own website running on the Shopify CMS. Orders are dispatched by four couriers – Royal Mail, MyHermes, DPD and Pall-Ex.

    When they came to us, they were running Linnworks, integrated with XSellCo, Xero, and Repricer Express.

  • Solutions

    We arranged a pre-sale consultancy visit. This step is important – we want to make sure we understand all of our customers’ requirements. During this visit, while discussing Xero, the team realised we could fully integrate with Xero, feeding all channel sales and purchase orders in directly.

    We carried out a live webinar with the client, highlighting their requested features and pointing out other benefits (including our integrated message centre, allowing them to do away with their XSellCo subscription).

    We demonstrated we could integrate all their sales channels and couriers. (This is now even easier, thanks to our Sync with Anything feature.) While discussing their warehouse management, we agreed to provide an enhanced solution with barcoded locations for goods in management. This allows full complex warehouse management.

  • Delivery

    We met with the team at our Lancaster training facility. We agreed a timetable for a serviced switch to our system within 8 weeks.

    The customer’s dedicated account manager acted as a contact point and check for the customer with our in-house product specialists. Meanwhile, that team implemented new automated shipping rules and laid the groundwork for their barcoded warehouse management bays.

    Our accounts integration team was at work in this period helping the customers’ accountants with Xero accounts integration. We were able to allow for automated payments allocations.

    During this period the customer also discovered our translation service, translating both incoming and outbound emails and messages with overseas customers. After trialling this service (which also translates product listed) they discovered that it produced identical results to their paid WebTranslate service – so they were able to cut this subscription, too.

View more customer examples

Take a look at our other customer examples and pricing below:

  • Prices represent cost to customer across all named service vendors. Information correct as of 19/3/19.

 Testimonial

“We would like to thanks James and the account management team at Cloud Commerce Pro – we moved from Linnworks after 4 years because we just couldn’t get used to the new online changes, it felt like we were being used at testers for the product. We didn’t move to save money or even to necessarily find new solutions but we have done both. Our Linnworks system evolved over the time we used it, we kept adding other functions when we had time. Cloud Commerce Pro planned everything with us from the start though and we pretty much left it to them. Particular mention and thanks should go to the Shipping team and Stephen who was really helpful with moving us away from integrated labels. He also helped alongside Tommy in getting our Warehouse sorted to allow us to use barcode readers to drop products onto location shelves, that has been so useful in freeing up space in the warehouse. Also, a massive massive thanks to Gina in accounts integration for working with us on the Xero integration, she was so helpful in explaining everything and working with Sue at our end to get it all set up.”

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