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Telephone Orders – Quickly take orders over the phone

We find there are many small and large day to day challenges and problems companies face that can impact on productivity and quality of work-flow processes. We have built our system by listening to these problems our customers face, and developing solutions to overcome them.

Cloud Commerce Pro enables you to easily take telephone orders, with the option of using several payment methods, all added to the same dispatch queue as other channels.

How do you take orders from a phone call or people who walk in?

What would happen now if a customer calls, or walks into your premises and wants to place an order, but would like to pay by cheque, or another method such as PayPal?

Or how would you take an order over the phone, from a customers wanting to buy a product from your website, who has received a discount voucher via email but has deleted it and can’t remember the code?

Would you want to turn them or the business down? Or fudge the order into the system, which will cause you a head-ace further down your work-flow?

Our Solution

Our system allows for the speedy creation of orders that can be taken over the phone or from a ‘walk-in’ customer, allowing you to easily input the customer, order and payment details to a selected channel – which is automatically added to the despatch queue with an invoice sent to the customer.

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    Create a customer record with address verification

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    Select item from a searchable and categorised list of products

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    Assign the order to a channel from reporting and stock control

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    Taking Payment via Cash, Cheque, Standing Order, DD, Virtual PDQ etc

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    Mark as paid, so item is added to despatch list with other orders

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    Customer receives automatic invoice

Our solution to Telephone orders

Easy steps in dealing with telephone orders below

How can you benefit?

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    Affordable Monthly Cost

    Low fixed monthly costs, rolling contract - no hidden pricing

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    Quick & Easy set up

    We help and support through the whole on-boarding process.

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    Amazon Re-pricing

    Stay price competitive - with rules to decrease and increase prices.

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    Works For You

    Not just an off the shelf solution that expects you to do all the work.

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    Cloud-Based System

    Can be accessed from anywhere in the world with an internet connection.

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    Unlimited Users

    Our system is not limited, or charged by the number of users you can have.

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    Free On-site Consultation

    To fully understand our customers business goals and objectives.

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    Full Support & Training

    We will create a bespoke training plan, tailored to your specific needs.

Our Customer Reviews


“Cloud Commerce Pro Ecommerce solutions have been instrumental in our growth and success across multiple UK and international sales platforms. Their constant development ethos is pushing them in front of the competition and expanding our market advantage.”

Charlotte Murrey

Run Charlie

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“Just having that ability to pick the phone up and speak to a localised member of the team, and perhaps even one of the developers to help you resolve your issue has been a massive part of the reason why we stuck with Cloud Commerce for the last five years.”

Luke Hudson

Two-Squared Agency

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“Every time we call the support team they are quick to help out and always get back to you either the same or next day if unavailable. I would definitely recommend CCP to any business large or small who is looking for this type of system.”

Jamie Agar

The Cosy Bedding Company

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“Would highly recommend Cloud Commerce Pro to any online businesses that are looking to expend/save time and automate more of their daily needs.”

Mike Mayor

Earache Records

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“Cloud Commerce Pro software has had a positive impact on our business... and you do not need to be an IT expert! Besides the software and reports, their customer service is truly world class... backed by a very patient training team who empower you with all the knowledge you need about the system!”


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“I would recommend anyone to get in touch with CCP to see what they can offer. We are saving so much time using CCP and couldn't thank them enough not just for the system but for the service as well.”

Nikki Ineson

Chilli Wizards

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